Lovely steak bake and sausage rolls, piping hot straight from the oven, however, there was a slight issue of a PIGEON in the store ! Yeah a pigeon ! Shan’t be returning
Collected our family lunch on saturday, and whilst waiting in the queue, the manager was approached by a couple wanting to return their sausage roll for a refund complaining it was dry. The girl explained that she could not return food, it is all freshly cooked on the same day and they were welcome to speak with customer services if they were unhappy. They continued to debate and their attitudes and manner grew ruder. They raised their voices at the girl who asked that they not speak with her in this manner and if they continued they would need to leave the store. This angered them and they began to shout abuse and comments to the girl. She remained calm and politely asked them to leave.
Having been in retail for over 20 years, I would like to say how well the girl handled this and acted professional and calm at all times and dealt with the matter in such a collected manner despite the customers agression.
If you enjoy eating baguettes, sandwiches, rolls with a huge choice of fillings to select from including hot snacks, cold drinks and crisps then this is the place for you. Always fresh on the day of purchase.
The staff are very cheerful and friendly. The place whilst small is always clean and tidy.
Was served very warmly today by Kim & Connor, wonderful atmosphere and they were very polite and lovely, 5 stars, they made a simple trip very positive:)
It's a Gregg's, cheap and good value food. Not much more you can say.
I work here so I going to say it's the best Greggs lol
The Food is always very good,staff is always polite, but their iced buns are getting too small
Lovely staff, very helpful and friendly. Food it always of a good standard we go there regularly.
Lovely food on the go friendly team
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