Domino's Pizza - Thame

Thank you Thame branch. We ordered 2 pizzas and 4 sides this evening online(Friday 25th September) for collection. It was ready and collected at the time specified but when my husband brought it home we noticed we were missing one of our 2 portions of chicken strippers. So I phoned the store to tell them and I could easily hear how very busy the young lady who answered the phone was, but she efficiently checked my order, took my address, apologised and said that they would drop the missing item to us as soon as a driver was available. As it turned out it was probably over an hour after we had collected that we had a knock on the door. We had just about given up but didn't want to bother phoning back (as it is payday weekend and they must be very busy) we would just call back tomorrow and get refund or credit as the member of staff had logged the issue. So when the driver said his manager sent apologies and a complimentary pizza would be added to our account I felt a good review was deserved! It is so easy to have a mistake happen with an order, and this time it was obviously difficult to rectify it quickly, so we very much appreciate the fact that you used good customer service to turn what could have been a disappointed family of customers into happy customers looking forward to our next Domino's treat.