Bruegger's Bagels

Very yummy bagel! I got the Honey Sirracha Sunrise, my boyfriend got the Smoked House Brisket, both are very tasty! A little greasy, but that's always good for a hangover! The only thing I would say made it less than perfect was no paper menu's. I know we all have phones & could easily look up a menu, but it would have just been a lot easier for people who are hard of seeing to have a paper menu. & not everyone has a cellphone. Other than that, it was nice! The lady who served us was very patient & kind as well!

After almost 3 years It’s still forbidden to eat inside of the building because of the extreme Covid risks, but they don’t mind filling the building with a long line of people with a masks preferred sign on the door. They are however generous enough to allow you to sit on the curb in the parking lot or lean against the building. There is a small overhang in the back next to the dumpster incase it’s raining and it’s perfect because you can throw your garbage away right there.

I tried calling ahead to order as i was in a hurry. No one picked up. I ended up ordering on door dash. Doordash said it would be ready by 900. I walked in at 855. People were ordering getting their bagels and walking out. I waited patiently. There were 5 people working behind the counter. A pleasant young lady looked up at me and asked me if I needed help. I said I have a door dash order for Peter. At this point a gentleman looks up at me and says " thats going to be a while there's plenty of orders ahead of you." So this where i'm confused. There are currently no customers in the store, there are 5 people behind the counter, wouldn't the proper thing to do would be to say"hey his bagel is paid for can one of you please make it? I said "well I can just cancel the doordash order and make an order at the counter, if that means I don't have to wait. The gentleman behind the counter shakes his head and rudely says" Well that makes no sense". The pleasant young lady notices this, and says" no problem I'll just make it". The gentleman again mutters something under his breath. At this point I was done. I walked out. I had paid $8.99 for the sandwich, but felt it wasnt worth it. Horrible system for customer service.

Went to this location on New Year's day and the lady at the counter was rude and did not greet us or the customers standing behind us. She needs better training in friendliness. I am not sure of the name of the guy that was working today, but he was friendly and had awesome customer service. Management get your team in order!