Papa Johns Pizza

Pizza arrived warm/cold. Cheese wasn't melted. Wedges arrived cold. The new shape is awful. The old style wedges were better. The jalapeno peppers arrives cold as well. The BBQ wings arrived hot/warm. Ordered piri piri chicken poppers but they taste like tandoori. Had to reheat most of the food in the oven.

Would give 0 stars if I could. Terrible terrible pizza place, tried calling multiple times but the person answering the phone would keep hanging up on me after saying something along the lines of 'yes we can deliver thanks bye' when I tried to request a delivery (in bad English or pretending to speak bad English). And they also marked themselves as 'closed' on the Papa Johns app, so we couldn't place an online order. So we couldn't get any pizza at all. Not that I will ever try to again, mind you. Dominos in Weybridge are far better. No idea who Papa Johns are employing to work in their stores, or why anyone would sabotage their own business like this.

The worst experience I ever had, arrived over 1 hour late, when called they always come with an answer will be with you in 5min and never does, the pizza topping was stuck all to the box because driver doesn’t really care I believe, very dry pizza and you got that taste from it, like it is reheated in microwave and not fresh at all, never ever ordering again from this store.

Dreadful. Needs shutting down. I was one of 10 people who in the space of 30 mins came in to ask why their pizza delivery was more than 2 hours late. They, like us, had been sitting at home stuck, at 9pm+, hungry, having ordered at 7pm or earlier, and couldn't get through to phones that weren't being answered (I rang a total of 20 times before giving up - 8 dialled through only to go unanswered). Bear in mind, having paid, and with a delivery in the system, it's not possible to then go get something else; you have to literally go down to the store to find out what is up — fighting among the scrum of disgruntled, hungry customers, and the delivery drivers who are being told to wait 30 mins or more for timed deliveries. This now being the second time there've been issues in just over a week; the last time, the same 2 hour delay - no pizza, only to find out my order had been cancelled, eating at 10pm, rather than 8, having ordered around 6.30pm. At least that time we were able to eventually get through by phone. At the store tonight, it was chaos; no pizzas being prepared, pages of undelivered pizzas and far too few people who knew what they were doing (it seemed only two were competent or spoke English). Besides that, it was honestly unsafe, for the staff and customers; 10+ workers in there, crammed in not wearing masks, another 10 customers crammed into a small box all trying to get an answer as to what the hell has gone wrong with this shop - and from 8.20pm to around 9.10pm it didn't change. I think I saw no more than 10 pizzas prepared during that time. It's just pure greed on the part of the management; they shouldn't be taking orders when they're clearly not able to deliver on them all, and they're not able to keep their staff or customers safe. If it wasn't for the privacy of the other customers, I'd have taken photos and sent them to the Council too — as others have said tonight in reviews, if they can't take the orders, they should turn the bookings offline; they continued to take pizza orders long after they were overwhelmed. It took 20 minutes just to get to talk to someone when we got there. 10 mins, they said. 20 later, them having agreed to make us pizzas for takeaway, it was then delivered to our house without us knowing, while we were standing there waiting, so we then had to race home — and then the order was wrong. Total joke of a takeaway - never seen anything like it. I wouldn't bother taking your chance; there are plenty of other, better managed places in Walton and you won't get a pizza sprayed with 10 different workers' spittle.