Donatello

A group of us went to this eatery last nite. The food was fab , staff were fab . However on receiving our bill we noticed a £23 service charge. Now im not tight and always tip however i feel this should be the customers choice and not automatically included on the bill at a rate of 10% . This has annoyed me and although upto then our experience had been a good 1 it put a blemish on a good evening. Does this service charge go to our server or the business? I would look at changing this policy

23/08 Took my daughter for a pizza but hers had soggy bottom and she said she prefers pizza at Ego in Lymm hence 1star down Also were sat by air con and food got cold quickly Better next time 11/08Today-firts day after oven upgrade. Stone bread and pizzas to die for. Amazing. Many of the staff are Italian which makes it even nicer experience. 1 star down for atmosphere as very loud customers are not advised to tonne down. 4 months ago (1 star then) Unfortunately will not fully revise food as customer service let you down. The drinks from the menu unavailable and we were abruptly asked to leave as table was needed although still had drinks and were given dessert menu. The bill was put on the table with a statement, sorry we need the table ' after 1.5h . I should ask for a refund fir the last 2 drinks in fact. Wont go again

My first time going to Donatello and will definitely be returning. Was welcomed by friendly faces and seated quickly. Service was fast and attentive. Staff make the atmosphere that much better with their cheery and smiley attitudes. We ordered starters mains and sides and all were stunning. We ordered arancini, calamari, spaghetti bolognese, tortellini, chicken suprema and 2 cheese and tomato garlic pizzas. All of the food was amazing, and felt like it was cooked from the heart. Garlic bread was easily the best I have had. The one thing I did notice was that a few parts of the tortellini were a bit hard so could of been cooked a little bit longer. But the atmosphere and staff made up for this. Well done, I’ll definitely be returning.