Costa Coffee

I'm not usually a fan of chain places like this but we stopped here whilst travelling to Cornwall and was pleasantly surprised at the great service we received. My family of 5 had sausage batches and tea, little ones had juices and the girl serving us was really friendly and organised. The food she brought over to us was hot, tasty and didn't taste like reheated food. The other young girl working there that day was also pleasent and worked really quickly which you don't tend to see in a lot of staff nowadays. Tables were cleaned promptly on people leaving and the shop itself was tidy. The toilets were a little ropey hence my lower score but all in all a pleasant experience.

Went here with my wife yesterday for lunch whilst out completing errands. My wife asked for the pigs in blankets panini from the Christmas range. I inadvertently selected the Vegan Pigs in Blankets version due to the poor labelling on the packaging. This product should really be renamed as vegan misery and tears due to the absolutely disgusting nature of the filling, flacid and inciped looking " not bacon" and a sickly looking tube of "not sausage" It was truly traumatising However whilst my wife was exclaiming her dismay at the horror with the words "Oh my good how do people eat this !!". Unbeknown to us a staff member (Donna, who I believe is the area manager) was sat at the adjacent table.She overheard my wife's distress and immediately offered to replace the product for an alternative and then took away the offending not pigs in not blankets panini a swapping it for a real pigs in blanket alternative. Great customer service, Happy wife, happy life. Would go again. Thankyou Donna, great service. *****