Pinocchio Pizza

Owner was very disrespectful to me confused me with someone else over the phone. I have done business with them on 3 different occasions. The first time I came to the restaurant I saw the owner treating a delivery driver BADLY yelling at the man in front of people.(I should have known then.) I was ignored at the counter trying to buy food 2 different occasions. This last visit I was laughed at by the staff. Was not even able to civily explain the situation without yelling because the man wouldn't even let me talk and had no interest or intention on hearing me out. The pizza is good but I can't support being treated the way I was treated today (by the owner) based on an unrelated incident that I was grouped into, and had absolutely no involvement in. This was the last straw pizza is good but there are plenty other pizza alternatives out there!

It's very sad that I have to write this negative review. I have been a loyal customer for a year now. I prefer Pinnochio Pizza over most pizza in Wilton. I've never had a problem with them.... Until tonight. I received my order on my porch, but I noticed the box was slightly ajar. I opened the box and realized that a slice of pizza was missing. That wasn't the big issue, things happen from time to time so we called them to see if we could get a replacement pie for the damaged one we had received. My wife called the store to speak to the owner and tell him about the issue, suggesting maybe the delivery person had something to do with the damage (because we did not know what else would cause such precise damage). The owner, instead of just working to correct the issue, argued with us concerning how loyal his driver was. He was very nasty to my wife, told her he "wasn't falling for it" and acted as if she had been lying about the situation...his tone was so disrespectful and disgusting that I had to get involved in the call. I work in food service and when food issues occur normal protocol is just to work with someone to replace their food. Instead, I spent 10 minutes arguing about the loyalty of his driver, and hearing him refuse to make us another pizza (even though we technically hadn't even asked him for one) Even when I said "take the driver's involvement out of the equation, we still have a damaged pizza" he asked me "you work in food service what would you do if someone called you with this complaint?" I responded, "I would just REPLACE their DAMN PIZZA." After all the arguing, he finally asked if we wanted a replacement pizza....we did not. He asked if we wanted our money back, we said yes and he hung up the phone. The experience was so unpleasant, my wife and I lost our appetite and just threw our two pies away. I can guarantee we won't be ordering from here EVER AGAIN. Because God forbid there is ever something wrong with our order in the future, clearly we would be verbally reprimanded and called liars. This is the most unpleasant experience I've had with a restaurant owner in Wilton and the most unpleasant experience I've had with a Wilton resident since I've moved here. We had been loyal, using this company for everything from business meetings to birthday parties. Never again. Wishing all of you better luck than we had.

I can't say enough great things about this place. Great staff, fast service, and best of all world championship winning pizza! Doesn't matter if it's a sandwich, hot wings, or simply cheese pizza you want, you can't go wrong. This is hands down some of the best pizza you will ever shove into your mouth. Come hungry and you'll be sure to leave happy,!