Wingstop

Food was decent but, staff was overwhelmed! There were 2 people taking online orders, managing in-store orders and cooking the food. At a minimum the operation requires 3 IMO as both employees looked burnt out and were very visibly tired making silly mistakes like charging for bone in wings when a customer ordered boneless $8 difference. Then not having the time to process a refund so needed to open cash register 15min later and give a cash refund but, in quarters due to no time to go back and get bills. Food quality was 9/10 Service was 7/10 Wait time (25min) was 5/10 Parking & Location: 4/10 (No parking) Also there was no dine in option only takeout or delivery most likely as a strategic initiative due to the lack of staff as who would then need to clean & maintain the sitting areas. Note all restaurants in MA have resumed normal operations but, private business choose the right to delay and use Covid as a reason - shrugs.. Overall experience was “ok”

I ordered through the wingstop app. I ordered 2 bundles. Got charged for both and when the food arrived I was missing half the order. I called the store and a very rude, extremely short, rep refused to even take my complaint, let alone solve it. He claimed they were too busy and I needed to go there to the restaurant for him to fix my order and hung up. That was way unprofessional and out of line. Refuse the urge to patronize this location. They will treat you as if they are doing you a favor. For some reason, post COVID it is so hard to get quality service from any restaurant. They don’t realize the customers makes them keep the lights on. Customer service is dead!! Especially at Wingstop

17 yr old wanted to surprise us for Super Bowl with wings. Ordered online at noon for 5:45 pick up. Waited two hours at restaurant for order. Staff wouldn’t tell anyone where they were as far as the line up (how much longer to wait). He figured he was there for an hour he’s keep waiting. Not answering phones. A bit of a wait is expected- 2 hours is ridiculous.

I ordered online today. I never got a confirmation email, but I went to the store to pick up. When I got there, the door was locked and the employee told me that they had to close early due to the bathroom flooding so the owner shut down online ordering. When I told her I had ordered online she said for me to try and cancel it and if not to come back tomorrow and they'll take care of it. My order was almost $60 and there is no way to cancel it online. When you try calling, it just keeps ringing. The girl who works there was apologetic but their website needs to be fixed! I'm beyond busy tomorrow and shouldn't have to go back to get a refund because there is no option to cancel the order.

Waited an hour and a half in store for wings. Not only when we walked was no one cooking when we arrived at our scheduled pickup time. It took at least 40 minutes for anyone to get their food. For our order they lost the order ticket and made us wait total of an hour and a half. They didn't even apologize for the inconvenience.

I just want to start off with saying how much of an honor it is to be able to share how much I love wingstop. Best chicken in the game, and you can even purchase churros at your closest Indonesian restaurant near you. Whatever food you could ever want to put into your mouth, wingstop has. Lastly, roll Hawks!!!