Cold Stone Creamery

Now I love Cold Stone absolutely love the ice cream BUT the young workers they got now are terrible.. no since of urgency. The line is always long you got 1 back there talking and on his phone nobody is professional anymore.. make it so hard to even support these business because these kids don’t know the first step of customer service..

This location does not have enough staff. Sadly the poor employee had to ring up and make orders, this caused a long line to form due to not having enough staffs. This also lead to uncleanliness, the gentleman working touched the register and cash then would immediately jump right to the next order without washing his hands or changing his gloves. This can truly cause someone to get sick, the managers need to step up and hire more staff. I did not eat here and I would not recommend coming to this Cold Stone.

I am changing my review from 5 star to 1 coz, this time I had got the worst service i have ever got. I asked if i can get half and half on everybodys size, the cashier said yes. But i guess the lady who was making it was new and got scared, the cashier who said he can do it just filled up the other side with regular ice cream and told me we can't do it. I was like why did you say yes at first. I am really disappointed with their service and i hate he just gave me random ice cream. I don't even eat that flavor. I had to trash it. I wouldn't recommend this place at all, atleast not for the customer service.