Zoes Kitchen

This is the second time this has happened, so wanted to share. When you place an order for pickup, if it is ready before you arrive, it is bagged and set off to the side of the register. Both times, I've paid for my food and waited 15-20 minutes for an employee to later realize that my food was already ready for pickup. Today my food was the only bag on the counter. I don't want to be rude and reach over check to see if it is mine. Literally sat there on the counter for 20 minutes while I stood there. Please put another system in place.

The food is Zoe’s, it’s a chain so you know what you’re getting. The service, however, is not typical Zoe’s as it is horrible more often than not. Just went to pick up our order & after waiting 10 mins later than promised, I picked up my order to find 2/3 of it was missing. The lady at the register was nice & said my wife must have not placed the full order. I told her I placed the order & I placed the full order. She then said she’d take my order & it would be ready in 10-15 minutes. This is consistent with the service we’ve experienced at this location & why I am taking the time to write this review - the franchisee needs to invest more in their on boarding ASAP!