Arby's

I hate eating out late at night. Unfortunately, I didn't have a choice. My curly fries were cold. The beef and cheddar was horrible. Tje cashier was swirling the peach syrup in my lemonade with a knife like she was making some type of concoction. Look at the photo attached that was the cheddar on my cold bun. This is sad and ridiculous!

I've always liked this location, but something has changed. It took me a half hour to get a sandwich last night, and when it came it literally had only a single slice of roast beef. I'd have returned it for a refund, but I was already on the interstate again before I realized I'd been charged $7 for bread.

Used the app to place an online order for pickup at 6:15. Arrived at 6:15 and the dining room was closed, and the drive thru was wrapped around the building. Had to sit in the drive thru line for 20 minutes to get to the window and pickup my order. Needless to say, my food was no longer fresh at that point. I would have come out better to just wait to order in the drive thru like everyone I had to wait behind. This location needs to discontinue online ordering until they find a way to better serve those customers. Completely defeated the point.

I’m currently doing a DoorDash order and this Arby’s has had me sitting, so far, for 35 minutes. I’ve watched the manager walk out the back with another associate to throw maybe 5 boxes in the trash and tell everyone “ sorry, we are cutting beef” but also see her just standing around when I get too the window. And when I get too the window for the DoorDash order that should have been picked up at 9:05 (and it’s now 9:37), they have me pull up where I’ve been for at least 5 of all this. If it’s so busy, the manager should stop running the clock and maybe be a real leader and get in there with everyone else.

After I ordered and she took my money, Brianna said there was about a 30 minute wait due to them being short staffed. Sandwiches were being made promptly and were ready quickly. Part of the problem was Brianna was taking over 5 minutes to pour a shake from the machine! Fries & sandwiches were both ready in their racks. In the 15 minutes I waited, the girl at the window only left the window once to go back and talk to the sandwich maker that was caught up with orders. NONE of them seemed interested in helping each other. As I was leaving, Brianna said they were closing the lobby and anyone with a dine-in order had to leave. When I left the same car was still sitting at the drive-thru window as when I got there. And the employee was just leaning out the window talking.