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Delivery
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Wheelchair accessible
📊 Popular Times
Not busy
Moderate
Very busy
Contact Information
📞
Phone:
+44 1277 228971
🌐 Website:
http://www.marksandspencer.com/MSStoreDetailsView?storeId=10151&langId=-24&SAPStoreId=3256
📍
Address:
43-45 High Street, Brentwood
📷 Photos (5)
Photo 1 / 5
100%
Google Reviews (10)
Went to collect euros but wasn't ready. The staff were extremely friendly and kind and offered us to wait in the cafe and provided my children with complimentary drinks. Didn't expect it but was very grateful to the staff.
Google
The cafe has the best cheesy fries ever
Google
Lisianthus bought last Friday at your Brentwood store, now opened and looking lovely.
Google
Initial review 23/12/22
had a Christmas turkey booked for collection tonight. we have to take my mother in law to A and E. so contacted the brentwood store to ask can they hold it till tomorrow. but told no. they can't hold it and we can't have a refund. is the no hold a company/ store or floor policy? for a company that used to pride itself on the customer experience this is absolutely abysmal.
Update. 24/12/22
Spoke to different departments of marks and Spencer today and issue has been resolved. Head office has apologised for yesterday's treatment and are looking into the phone calls to see if there has been an issue with the staff that may need retraining.
Had two calls from the store itself. A call from Dylan was very helpful. His job is to call all non collections to find if there is an issue that needs resolving on non collections and he said that if they knew about an issue they are more than happy to hold over an order and it is available if we can come and collect ,we are heading back to the hospital so not possible, but the offer was nice. We then had a call from the duty manager who has offered to drop it off on her way home as she lives is this direction. Which was a very kind offer. Overall a brilliant recovery by the staff at the branch to offset the ignorance of somebody at the end of a phone who couldn't be bothered.
Many thanks to staff at Brentwood m&s
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Google
Julie.S. nice image for M&S brand. Helpful, kind, friendly. This nice lady really made my day! " It should be like this". My respect, Alina C. 10th Sep 2022
Google
Thank you to Kayleigh, who went above and beyond in helping me out today. Appreciated the bucks fizz being boxed too. Excellent customer service.
Google
I'm thinking this is one of very few shops left in Brentwood to stock menswear.😱
The other reason to visit has to be the food department downstairs which is always well stocked. Fresh fruit purchased here does not seem to have been bruised when loaded on shelves so keeps longer. Till staff are friendly too.
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Google
Found the turkey I was looking for to celebrate Canadian Thanksgiving...yippie 😊 and the staff were ever so helpful 👍
Google
Cafe: Pea and mint soup (with two buns) was lovely.
Google
Love the supermarket food and the clothes, although more expensive the quality matches the price. However cafe has a small selection of food that you could buy cheaper downstairs and little options for allergies or eating preferences, it is good for revision/work though as not normally too busy
Google
📊 Compare with Other Restaurants
| Restaurant | Score | Tripadvisor | Reviews | |
|---|---|---|---|---|
| Empire Indian | 80% | 4.1/5 | 4.5/5 | 1,875 |
| Zizzi Brentwood | 81% | 4.1/5 | 4.5/5 | 1,203 |
| Eatalia Vostra | 90% | 4.4/5 | 3.5/5 | 78 |
| Slurp It | 100% | 5.0/5 | - | 4 |
| Tudors Restaurant | 85% | 4.4/5 | 4.0/5 | 196 |
| Alec's Restaurant | 92% | 4.6/5 | 4.5/5 | 2,807 |
