Costa Coffee

Despite being super busy at lunch time, the staff were calm, efficient and organised. They never appeared harassed or rushed and they had very good staffing levels so that no customer waited beyond 3 minutes whether it was for their sandwich to be heated up or for their coffee. They had clear signage reporting that cold drinks were not available because of a faulty freezer so that no one wasted their time queuing only to be told that something was not available.. I was well impressed by the management of the store who understood thier customer base and peak times and matched staffing levels accordingly.