The appearance of the car park was better than other branches that I have visited. One item ordered on the board was unavailable, but the staff were polite and helpful with my new choice. My wife and I still struggle with the atmosphere in most branches. We eat in the car.
Given 4 star as rating as a KFC, not a top class restaurant. If you're reading reviews figuring out what a KFC is I think you need to go out more. 🤣
I'm not normally a fan but the wife likes it. Less greasy than normal and very prompt service (compared to Cardiff Centre branch where I always seem to have to wait ages).
Chose what I wanted, but a few signboards were empty. So I ordered 3 bargain buckets. Was offered a receipt [ which is rare these days] I declined. Around the corner to delivery. Nice to see the employees orchestrated and making the meals [every takeaway should show the same as KFC] . I felt confident in my order. However, the takeaway bag's, OK for the environment, are not practical or large enough to accommodate 3 bargain buckets! I would encourage KFC to offer patrons of drive through, to bring their own carrier bag to the delivery point. Those brown paper bags holding your orders are out of date and a new solution found, such as seaweed extracted waterproof enzymes, or grease proof bag's [as in my childhood-I'm 64]. Other than this, I love my KFC. If your HQ search the records from the 1980's, you will find my market research on siting a KFC in the pontyclun areas. I was living in 5 Elwyn St. Coedely At that time ,
Servers polite and quick but food was warm not hot, and coffee served instead of tea.
Time I went it was really quite so the food was hot but did find the corn on cob was dry ( could do with putting butter on them ). Service was very good.
Just what you would expect from a KFC. It was quiet when we were there so service was quick
Howard Tomlinson (Howard993)
+4
Not the tastiest KFC I've eaten maybe the Colonel hasn't shared all the spices in his secret recipe. Self serv machine didn't give me a receipt but the counter staff were happy to produce a copy. Food was prepared quickly, order was accurate and it was hot. The deserts menu was devoid of anything I'd consider a desert only a pineapple stick. I sat by the window facing the entrance door and noticed then sills and window frames were far from clean, and the white dado rail was thick with dust. To be fair the tables chairs and floor were clean, and I hope this lack of attention to cleaning detail doesn't extend elsewhere. Overall OK but not great
The boy who served us today was lovely.he was really helpfull and cheerfull and very polite. A credit to you kfc. We ate there between 4 0pm and 4.34 it was lovely seeing staff enjoyingbthier job.
I rang the store to speak with a manager as I had to order from the office to make sure they had enough chicken for the massive order I had placed.
I spoke to a gentleman by the name of Evan.
I must say he was so professional and down to earth and he couldn’t do enough for me.
As I turned up to store and placed the order he made sure everything was ready for me the food was delicious and made fresh to order.
I don’t know what was better though the food or the customer service skills from Evan.
It’s people like this that make you go back for repeat business.
Thank you again to all the kfc staff and a massive thank you to evan.
👌👍
Last time I went it was rubbish food and rubbish service This time it was amazing the food was lovely ,and the service was superb by two girls who clearly cared even though the were rushed off there feet . Top marks .
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