Al's Tech Square Cafe

Their eggplant chicken sub never disappoints, so good. I get a hot sub from them nearly every week. I went in today to pick up my online order and something shocked me though. Instead of handing me my wrapped sandwich at the counter, she underhand tossed it to me from where she was standing. I understand they get very busy during lunch time but from a customer service standpoint, that one really caught me off guard. What if I had not caught it or what if my sandwich had been messed up from being tossed? Would they have remade it without issue? Just something that stood out to me and I feel like should not happen again....

refused to take order before 9am even though doors are unlocked & staff is inside, I ordered a salad at 9am & sat down & waited 25 minutes & when I asked where my salad was they said oh let me make it right now, they made about 15 subs while I waited for a ceaser salad that they never made. they didn’t apologize or even offer any sort of compensation for waisting my whole break & making me leave without any food. terrible customer service & the manager is clueless to anything going on, too busy hanging in the back talking to the other employees.

I conistently trust Al's to provide me with a tasty, affordable, on-time lunch that never dissapoints. The staff are freindly and recognize me by face and name, even though it is a chain business in a busy part of Cambridge. I typically get the chicken salad with american cheese, lettuce and onions. I order ahead but if ordering in-person the line moves very quickly. The Kendall Square area is packed with "artesianal", "modern" options: they're not walking on water at Al's but they're a great deli with great affordable deli food

Al's is known for the best lunch deal in Boston, with high quality sandwich ingredients, fresh baked bread, fast service, and a chips and a drink for a bargain. Now you no longer need to go into Boston to get it! The Kendall area had a sore lack of affordable quick lunch options, and almost nowhere to get a good sub, now Al's has saved the day. I eat lunch at Al's several days a week, over 50 times at this location since it opened in March. Subs are large or small, but the small is larger than anyone else's large and will fill any big appetite. Order hot subs in the line to the right, and cold subs to the left. They also serve soups, salads, and chicken kabob meals at the far left line. Here are some of my favorites: 1. Roast Beef with Mayo and BBQ (and provolone, lettuce, and basil) 2. Turkey & cheese add bacon (a ton of tasty crispy bacon makes it well worth the extra cost) 3. Chicken salad add bacon (with lettuce, cheese, and oregano). The best chicken salad sandwich you will ever have. 4. Steak Bellino with american cheese. A decent steak and cheese that melts right into the fresh bread. 5. Hot Pastrami ("swiss and spicy" with swiss cheese and mustard) 6. Chicken Eggplant Parmesan. As the chicken is not breaded, the breaded eggplant adds that needed flavor 7. Pesto Chicken Kabobs. When I'm not in the mood for a sandwich. Awesome homemade pesto chicken breasts on a bed of rice, plus a salad and a loaf of fresh bread. 8. Meatball parm sub. Highlighted by their excellent homemade sauce. The chili is also that perfect balance of flavor and spice, meat and beans, and can be added on the side for a big meal or good enough on its own. Service is still very quick without the insanity and yelling of the downtown locations. There is just enough seating inside, and tables on the sidewalk on nice days.