Went to the cafe with 2 of my friends as a last minute thing to get out of the rain and was greeted by a lovely lady who was very pleased to take our orders and gave both my friends free chocolate cream with their drinks. Honestly a 10/10 experience and if I could give over 5 stars i would the service was just amazing ❤️❤️
Exquisite chocolate selection. The staff are first rate and have extensive knowledge of the product, lucky them!
Popped in to Hotel Chocolat whilst on holiday as been considering the purchase of a Velvetiser to upgrade our Hot Chocolate (and Chai Latte) game. In the store we met Zoe who assisted us with the selection of the product and even provided a demonstration of the product to us so we could see how it was done and to try the product ourselves. We were so impressed both with Zoe and the Product that we purchased the Velvetiser there and then and have been enjoying Hot Chocolates daily since! Zoe was very knowledgeable about the product and answered all my questions well with a friendly professional manner.
Whilst we were checking out, Zoe and her colleague Jamie provided us with some recommendations of where to eat in Carlisle and we were pleased to say we went with Jamie's recommendation of 'The Last Zebra' which was amazing! Thank you both to Zoe and Jamie for the excellent service.
Why is this the first time I have been here?? The hot chocolate here is Amazing! I went for a 70% dark chilli chocolate one with a chocolate cream float on the side. It was so tasty. Am going to try a darker one next time. But this is literally one of the best hot chocolates I have ever had. The lady behind the counter was very helpful and friendly too.
Henry Alexander Samuels
+5
There are most beautiful chocolates I buy my chocolate all the time there to eat them and I like to drink chocolate velvetiserI enjoyed the chocolate I got a Christmas Easter and I like to go to the shop to drink the chocolate in the shop customers are very happy with the staff very helpful I have no photos yet but I will get some shortly I go to the Carlisle shop in English Street thank you again
Typical Hotel Chocolate shop but the staff in there are fantastic. You end up buying more on the advice/help/recommendations
Friendly, helpful staff. Decent coffee.
Great choice of chocolates inside
Fantastic hot chocolate....I don't even like hot chocolate but I make an exception for this one. The chocolate flavoured whipped cream you get on top is like chocolate mousse, it's delicious!
Lovely shop, extremely good chocolate. The cafe was nice and calm, tucked at the back of the shop, with pleasant, helpful staff. I love their 100% dark chocolate hot chocolate. Good for someone who likes things less sweet. Toilet was a single disabled access toilet, in good, clean condition. Also, paper straws!
A well stocked shop in the centre of Carlisle. Staff are very friendly and helpful.
Great cafe, great chocolates whats not to love! You get what you pay for, but its definitely worth the money for that 'something special'.
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