Gino's Pizza

DO NOT, and I REPEAT DO NOT EAT AT GENO's!!!! No stars! The service, employees, food are all terrible. The employees and manager are full of lies and fibs. Please everyone avoid this place and this is why: a. Poor customer service: I had ordered an extra large pizza and specified that it did not contain any meat and the employees ended up loading the pizza with chicken breast cutlets. b. Rude manager/employee: I confronted my incorrect pizza order to the staff members there and the employee pressed the issue against me as if It was my fault. The restaurant takes absolutely zero blames for their actions and will never admit to their issues nor responsibilities. c. Cleanliness: My friend approached me to even avoid this restaurant after this incident, due to his prior experience with their violations and infestations of rodent droppings and roach traces on the surfaces, grills, and cook areas. d. Lying/Fibbing after confirming my correct order the manager/employees at Genos pizza made a lie confirming to me that my correctly ordered pizza was sent out and delivered, in which they've lied about the whole situation. I'm seriously telling every single sole to avoid this pizza establishment for the greater and select another restaurant. DO NOT, and I REPEAT DO NOT EAT AT GENO's!!!!

Ordered from them often but the past 2 times I’ve ordered they messed it up. Simple thing as cheese fries. The first time I ordered pick up. Got all the way home to realize they didn’t put cheese on my fries but charged me for it so I went back. Not only did I not receive an apology but the guy couldn’t even give me fresh fries!! just poored the cheese on the now cold fries! That should’ve been it for me but I gave them the benefit of doubt. So I ordered Christmas Eve for delivery ordered cheese fries again, was charged for it & what do you know… no cheese smh. So I call & the guy said they would bring me cheese fries again & of course they never showed or even called to tell me they weren’t coming. I’m not pressed about it because it’s only a 2-4$ difference from regular to cheese but it’s the dam principle & the fact that whoever answers the phone clearly doesn’t pay attention! Smh. Never again guys lost a good one

Good pizza, definitely could be better at customer service. Last few times I ordered for delivery it took way too long, very last two times I almost waited two hours for my food to come. Ordered in person and they got my order wrong still. Also good comes cold especially wings which doesn't make since seeming I live close by. They don't callback which states they don't pride themselves in customer satisfaction or those image. Would I gave better review but until improvements are made it shall remain.