Pizza Hut

This location should be Removed from accepting ONLINE ORDERS they don’t never have a Driver to deliver Pizza 🍕.WHAT MY BIGGEST ISSUE WITH THIS STORE LOCATION STOP 🛑 take peoples MONEY 💵 OFF THEY CARD CARD 💳 and you know you don’t have a Driver and then call 📞 TALK ABOUT DO YOU WANT A REFUND HOW IS IT A REFUND AND I HAVE TO WAIT 3 TO 7 BUSINESS DAY TO receive my refund this is the HOOD everyone don’t have a car or $28.00 dollars 💸 to be taken off they credit card 💳 waiting for a refund.THE EVEN BIGGER ISSUE IS WHAT IF THAT WAS MY LAST $28.00 too fee me and my kids and Pizza Hut took it and now I have to wait to get my money back NO PIZZA 🍕 AND NOW NO MONEY 💵 TO PICK SOMETHING DIFFERENT TO EAT THEY ARE DOING THE COMMUNITY A DISSERVICE STOP 🛑 TAKE PEOPLE MONEY 💵 ONLINE PERIOD

I had ordered online for delivery and an hour later called to find out where my pizza was. I had continued checking the status online and it never left the "we're making your order" phase. The phone rang and rang until I got forwarded to some sort of centralized line where I explained I was waiting for a pizza. The woman told me the store had reported it as "undeliverable" but she would transfer my call to the store to find out what was going on. The guy that answered at the store started with telling me they were closed. I told him I had ordered a pizza an hour prior and it took him a moment or so to find my order. He claimed the pizza had been cancelled because it was never picked up. I told him it was supposed to be for delivery, as stated in my email from them and listed in my orders online. He said maybe his manager cancelled it because they didn't have a driver about an hour prior to me ordering. Nobody ever contacted me. As a manager myself, this was absolutely unacceptable. You need to reach out to people when you're canceling a food order. This location clearly doesn't care about customer service.

I order a pizza yesterday 1/6/22 for delivery and the store called and said the delivery driver stepped out for a few and would be back but in the mean time they would make my order. My order arrived cold as ice for they made the pizza while the driver was out so food was just sitting for delivery driver to delivery...Never had a pizza delivery in such fashion

Absolute worst customer service. The worst management as well. I placed an order online was given confirmation and time frame. I called the store after the order was an hour late and the manager tells me they had canceled my order. Basically waited 1:45 for nothing. You are better off ordering from papa John.