Costa Coffee

This is an update from a review I left some time ago, see below! I visited today (2 Nov 23) and have to say that, as is often the case, it's the staff that make a difference. I was served by Kim, the only staff member behind the counter when I arrived. There was one customer in front of me with a full order and many more folk came in to join the queue. Despite the increase in numbers Kim took it in her stride multi tasking in prepping drinks for the first customer, taking my order and calling for assistance in the radio. Kim was not just efficient but pleasant and humourous throughout. The coffee and toastie were as always, they don't change, and ambience is by nature of a cinema ciffe shop sterile. The point is, it's staff like Kim that make going to Costa a pleasurable experience. Well done Costa on employing her and well done Kim for being a nice person. NB I am neither a 'bot' nor am I related to Kim in anyway. Will I go back, yes! Coffee was tasty but the service was slower than I've ever experienced. To cap matters the machine ran out of coffee beans and when this was mentioned to a male staff member he said he had to make a phone call, priceless!! I suggest that If you're not serving coffee, because you have no beans, then Costa Coffee at the Odeon Dunfermline will be overtaken by other outlets.

Takeaway or sit in. The usual range of coffee,tea and food you'd expect from Costa. Shop is inside cinema, but accessible from outside. There was a queue but moved fairly quickly. There's not much space as this is quite a small outlet, which was ok because shop wasn't busy at the time, but could be a problem during busier times. Coffee was good.