Extremely helpful, well stocked with most of what you would need for any adventure in Scotland. I was after a couple obscure things that weren't out on the shelves, Hannah happily went looking and found what I was after. Great service!
This is a pretty big store with a sizeable range of specialist outdoor clothing, including North Face, Rab, Craghoppers, Montane, Jack Wolfskin and quite a few other brands also. They have a big selection of tents, kanoes, sleeping bags and other travel accessories. Really friendly staff, and free car parking available too just outside.
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This really is one of the best shop experiences I have had in 2021. I bought a tent from Graham Tiso online which arrived a few days ago. Despite putting up the tent, I really did have some questions. Consequently, I visited the Leith store to get some more information and to use the time wisely to buy some other products for a future camping trip.
Fraser, I learned, is the store manager. I didn’t notice this at first but what I did notice was his quiet confident and positive way of making a customer like me feel less stupid about asking what others may regard as obvious questions. Fraser was knowledgeable, he gave examples, had ideas about footprint groundsheet versus tarpaulins. It became clear that he has a plethora of experience with tents of different sizes. Fraser went the full mile by actually setting up the same model of tent I bought from Graham Tiso but in the actual store. Seeing the demonstration of my tent and him explaining the things season dcampers take for granted but beginners would stumble on, left me so much more confident when leaving the store.
I had other items to buy and the team were very helpful in procuring those. Graham Tiso in Leith last Sunday was a perfect example of customer service and real human interaction to help a fellow camper.
First forward one week and I have now set up my own tent in my back garden for demonstration purposes and can now do it in such a short amount of time which means I have a good chance of having an enjoyable first experience camping on my own. Graham Tiso and Fraser, you rock!
I don’t like buying things online, I like to see them in person and try them out. This often makes things awkward, tracking down stock / finding things in store (regardless of retailer, never fun), but today my experience was great. Phil and Fern were a great help!
Paul Tooze (No Journey Too Small)
+5
Very helpful team, great shop for your outdoor needs.
What’s not to love!
I've got everything I need and the stuff where very helpful and friendly. Normal prices for an outdoor store.
Always bring our skis here for repair after each holiday so they can work their magic on them! They have a good variety of outdoor stuff for sale too.
What to say, since Nevis Sport disappeared this shop is my new gear supplier from boots to tents. Quality stuff but expensive a bit.
Had to return walking boots as too small. Got bigger size with no problem. Staff were friendly & efficient. Would shop here again.
Bought Rab jacket and paid £ 75 , after 3 months the zip failed but they wouldn’t replace even with confirmed proof of purchase. The store sent it away for “inspection”. After 4 weeks I got a refund.
Poor customer service but they did play fair in the end. Pity they leave without your item for a long period
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