Pizza Hut

So we got a large pan pizza for curbside pickup and when we were halfway home, I opened the box to take a bite and I noticed the crust was completely different. It wasn’t the original (legendary) Pizza Hut pan pizza crust they’re know for. So my fiancé and I drive all the way back to the Pizza Hut since their phone NEVER WORKS. I told my fiancé to take the pizza box in to show them that the crust isn’t the same. We are completely aware that due to COVID restaurants don’t take touched food back, however the guy who runs this place took the box back with his bare hands; in addition to this he said the original pan crust flavor doesn’t exist anymore which makes no sense because we ordered a flavorless crust. Again, we had no intentions on getting another box of pizza, I mainly love Pizza Hut for the crust, so we just wanted a replacement. Overall I’m concerned that the place doesn’t follow certain precautions especially when Covid cases are so high. He and another guy were the only ones running the Pizza Hut so obviously he was helping in the process of making the pizzas. My fiancé used their bathroom as well and for someone who is not high maintenance like me, he said the bathroom looked like it hadn’t been cleaned in years. There were bugs and fungus growing on the left corner of the bathroom and toilet brush was thrown in the middle. Very disappointed. If that’s the bathroom, imagine how unsanitary our food is. 1 star since the pizza looked good though- still not the same pan crust even after the remake.

(Latest review 06/14/22): Had to write all my reviews in the same post since there's no option to add a new one. Anyways, after giving this location several tries since it's the nearest one, it just doesn't improve. Received burnt breadsticks & the pizza had some kind of red peppers (not even on menu) we did not requested! Quality is just not the same. & of course they don't include the survey on the receipt. ----------------------------------------------------- (Review from different day): They never answer the phone & they take an hour or more to deliver which by that time food arrives cold. ---------‐-------------------------------------------- (Review from another day): Only way to guarantee hot pizza is to pick up since delivery is always an hour or more. I've mentioned to them several times how it's been MONTHS since their phone doesn't work & they still haven't done anything about it. No point in having curbside pickup at this point if you can't call to check in.

I had a great experience on pizza hut and Good location. it's very convenient to where I live. I always order pizza from here and it's always very delicious and fresh. My particular favorite is a pepperoni pizza with the cheesy stuffed crust, but I'm always open to the many options and toppings that have. Absolutely love this Pizza hut. staff is very kind and friendly, very polite and professional and always take care of the orders. Service was fast. The place is neat and an amazing, you can go and relax and have a good time here. highly recommended. My kind of pizza. I had a great time, will go again. Never been disappointed here.

Horrible I am writing this review real time , i wish i could give less then one star. first time ordering from this location. Let me start by saying i ordered an edge pizza but half without a couple toppings, as well as BBQ boneless wings and a MARINARA pasta (which includes breadsticks)We ordered at 9:50 , and received our order delivered at 11:45. I immediately called corporate after receiving this.... at 10:30 when the order was still in the oven I started to get concerned as no one contacted me to let me know it was out for delivery. I kept going downstairs to check if was maybe left at my door and nothing. At 10:45 i called this Elgin Store location and they literally hang up as soon as they answered and at 11 they closed so there was no way to contact them. So as mentioned urgent matters corporate number was called. I Was connected to the very patient and respectful man named aaron, which i explained to him -Wrong Pasta / Burnt and hard breadsticks -A completely wrong pizza -Wings with barely any sauce Oh and the worst part because it took almost two hours everything was cold. I should have trusted the reviews and not ordered from here. I am Glad AAron from corporate could take down a report and help me, hopefully i get my $60 back. Do not eat here !