Schlotzsky's

Our first and last time at the restaurant. We ordered online at 7:30 pm, on a Friday night. Their advertised close time was 9:30 pm. When we arrived, waited in the drive through line, because their lobby was closed. At 8:15pm a lady came out and informed us she closed 5 mins earlier, hadn’t made the food, and promised to refund our money, but couldn’t give us a receipt for the refund. If your hours have changed it takes 30 seconds to update them on Google. Unacceptable. If you can no longer take orders and fill them before you close, stop taking orders. Unacceptable. If you have already taken peoples money and you refuse to give service for the items purchased, you better provide some proof you have not given the service paid for. Unacceptable. If you cannot staff your restaurant on a Friday night. Pull the franchise. (Amending) After the failed attempt to get what we paid for at Schlotzsky’s we drove 2 miles down the road to Aviators pizza. They made our order in 10 mins, were friendly and were fully staffed (at least four people). Maybe the managers at Schlotzsky’s should shut down for a week, spend some time at Aviator’s and watch how a real restaurant is run and staffed.

I grew up with the original Schlotzsky's in Austin. Loved it!! The chain thing happened, and I was seriously disappointed. You know, "You can't go home". Well, today I had an amazing experience. An Original that was original!! My son had the turkey and avocado. Both sandwiches were delicious!! Confess to having a tear in my eye. Just like old times ✅

Customer service in the Elgin area has been very poor for a while now, but Shariah Warfield changed that for me this afternoon! I usually get my Pastrami and Swiss on Rye, but lately they have been without Rye bread. So I bit the bullet, and got it on Sourdough bread because either way it is still delicious! Long story short. The Dijon Mustard used for the pastrami and Swiss was recently changed to some weird seed spread. All in all Shariah was attentive and had a superb attitude. Keeping a high sense of professionalism, and getting me the right sandwich to substitute for my Pastrami. Thank you Shariah for the best customer service I've encountered in quite some time! *Pictured is the Pastrami sandwhich*

Waited over 15 minutes for a bowl of broccoli cheddar soup. Which obviously never came. 12 8 18. Spend your money somewhere else. 9/12/19 This is the worst place in town. Ordered a salad, and this is how the avocado came out. I spoke to the manager who explained that "this is how we serve it every day, people eat it." "It looks like that when it sits out for a couple minutes." He told me he would being out another plate of avacado, on the round plate. It was the same way. Spend your money somewhere else

The staff is rude and very un professional. They also do not answer the phones . Or the drive through window. The food was ok. Hot and edible that’s the only reason they got a second star. Customer service was trash. If you are going to talk bad about the customer at least walk further away or be quieter. No one customer wants to hear you complain about them .