Alento Lounge

My husband bought me here for breakfast, he said the food wasn't as good as the last time he visited, and my sweet pancakes didn't have a lot of topping on, although yummy, it wasn't "special". Lovely atmosphere and attentive friendly staff. Think we may have had a chef off day, so we will visit again.

The offerings of this establishment are not unique, in terms of food choices, drinks or pricing. In summary, in my opinion, there is nothing special to report about Alento from this perspective, and just like other hospitality venues around the UK, they can come and go, and if they are not careful they will go. However, what is unique about Alento though is Chris, who works front of house. He is simply amazing for any hospitality venue, and Alento are certainly lucky to have him on their team. No matter how busy he is, he makes time to make you feel welcome there, and nothing is too big of an ask for Chris. Chris is not like a typical hospitality worker giving out bare minimum smiles and bare minimum service. He is a truly genuine chap, and you can tell he genuinely loves to keep his customers happy. In my opinion, for him, hospitality is like a vocation, not just a job. Look after him Alento, or you could lose him, because he is exceptionally highly employable, and gold dust to your business. This review is from one of your most regular customers. {Food score based on high quality, but marked down for pricing and food choice}.

A year ago or so after my last visit, I thought I’ll never return again. I didn’t like food last year at all, it was below standard. I did return and what a transformation, food great, staff-exceptional customer service, amazing turnaround of the place, loved it. I’ll be back soon, I’m your raving fan!