Good quality produce and great selection. Nice spacious store and delicious Cafe Nero coffee.
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This particular Waitrose is one of my favourite in their chain group. It's not one of the largest, but what makes it stand out is the staff. Perhaps I should not use the word 'staff' and instead refer to them as a family. What impresses me most is the fact each and every member serving the public support both the customers as 'family.' Rather than reactive to shopper's requests they are proactive. (A trait seldom found in the retail community these days!). I also note with both fascination and professional respect that whenever I need to approach staff for something even if only a simple request of help in locating an item, the response has never once been 'okay,' or 'fine,' or the dreaded 'un huh;' instead I hear staff responses along the lines of 'it was my pleasure,' or 'we've been pleased to assist you today.' It's either from accelerated training, or a true professional commitment to serve. Howsoever it's occasioned this attitude stands out. And amidst an environment where there are three directly competing stores, this proactive commitment to service quality most assuredly stands out. Even my Curate, The Venerable Mr Piddles is always aware of the staff, when they greet him, or assist him in locating some of his more diverse food and treat items. We'll done Waitrose. Now, if we can only catch up on the stock issues, which I realise is not always the store's fault. Regardless, Mr Piddles gives you three wags, four 'woofs' and a few 'arf arf bark fart, arf bark barks' as his grading. I couldn't agree more!
Good place to shop even though is not in my town. Prices gone up !!
Good little local supermarket, nice welcome, excellent quality (as you'd expect from Waitrose) and reasonably well stocked.
One minor issue is that I rarely find fresh Coriander in store.
Supremely helpful staff, clean shop, considerate customers. Didn't stock some of our preferred lines as the Paddock Wood branch does, but Shane said to telephone first and see if he could order it.
Great waitrose, quality food everything. Good offers available on produce and products. yes it's a bit more expensive than your tescos or Asda but the products are so much better. I head here if I fancy something nice or want to by someone a treat. Staff lovely here to very helpful and polite.
Helpful staff always friendly and efficient
I use this shop on an occasional basis as I do not live in the area. One of the problems with visiting a supermarket infrequently is that the layout of every store is different and it is always a challenge to find the items on the shopping list.
This store is in a good location with plenty of free parking close by. It is relatively small and so the choice of goods is not comparable with the larger supermarkets in the town, but the store is clean, the quality is good and the staff are helpful and friendly.
Well stocked for a mid range waitrose, friendly staff and plenty of parking if you need it.
Have just moved to the area and have been in a few times, it is a really enjoyable shopping experience. Plenty of produce, not too busy ( depending on when you go), staff are really nice, a few times we have been served by a lovely man called Michael.
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