Feast Deli, Cafe & Wine Bar

I live local to this place and can’t believe it’s the first time I’ve been here. We went to find a particular cheese and of course - we found it. What an amazing selection they have in here with knowledgeable staff. I’ve been told they have a great wine bar on the other side, so I’ll suss that next time.

Can I give less than 1 star? Unfortunately we have yet again had another terrible experience at Feast. About a year ago I purchased a $35 cake from them and brought it to an Aunt's house for brunch. The cake was horrible - tasted old, dry, and we ended up throwing it away. Then last Friday I went back as I just assumed the time before was a one-off. I purchased another $35 cake and a small $8 cake - again, both were horrible as though they had been sitting there for ages. I brought the cake to a friend's house all the way out in Greenvale for a dinner party, I cut up half of it to serve and no one touched it, so the host ended up throwing away the other half. I was so embarrassed. Today my husband and I went back into Feast to let them know what happened and requested a refund for last week's purchase of $43 as I let the first time slide. The customer service was appalling - no apology, no understanding, just a solid assumption that we were lying. They even referred to other customers who have lied to get a refund - I was so insulted and requested that they ask the manager. I just received a call back now from them stating that as per their "policy" whereby the item must be brought back in for a refund, they will be unable to refund us. I repeatedly told them that I couldn't bring it back as it was so bad that it was thrown away - so I have since requested to see this "policy" which may or may not ever come through, and ultimately they have lost us as customers and will advise our local Hampton neighbours of our terrible experience there. Waste of money!

This post is in particular to a beef and burgundy family pie purchased for $25 from the coffee shop side, good things were they had an ingredients list at the counter which the staff read from (my partner has allergies) however when we ate the pie the next two days we were extremely ill, I threw out over half the left over pie. I went and advised a staff member who did not even offer an apology, simply mentioned it will be put in the book and the company they purchase the pies from will be notified, I also left my number and was assured the owner would call, no call back from the owner after just under a week, the no apology really disappointed me as I felt the blame was shifted to the manufacturer and I am a weekly shopper there, if they received a damaged pie they would be sure to request a refund, I ate a pie that was had something very wrong with it (I am a baker / pastry chef so am sure I cooked it properly). An offer of a refund or credit would be nice however I believe that an apology is essential, this day in age with some many options sometimes its the 1% that brings you back or turns you away.

Had the duck for dinner here just before our last lockdown and everyone couldn't shut up about it. It could not have been cooked more perfectly. The other dishes were really good but the roasted duck was an absolute standout. Service was really friendly and when we noticed near the end one of our side dishes was forgotten we were brought out a platter of complimentary desserts to apologise. Can't be mad at that. They have our vote.