Caribou Coffee

I’ve been to this caribou a few times and always had solid experiences. This last time, while the service was excellent, my latte tasted of burnt espresso. I used to barista at a caribou so I have a pretty good idea of when something tastes off. I wrote in a comment to corporate and the manager promptly made every effort to reach out to me, I was so impressed! She said their machine was, in fact, malfunctioning and someone came out to fix it the next day. She apologized and offered to reimburse me with a gift card. I wasn’t really expecting anything beyond an apology and maybe a thanks for the heads-up, so the fact that she went so far above and beyond absolutely made my day!

I love Caribou, and I'm an avid coffee drinker. This specific location is horrible. I always add an espresso shot to my drinks, but they never add an extra espresso shot every. Single. Time. I don't know if that's this location's managers way of trying to save money or something, but I never get the drink I payed for. I'm almost curious about how much money I've lost going to this location. It's almost worth driving an extra half hour out of my way to go to a different location.

Hands down best customer service I've ever received. These guys and gals have the best work ethic and care I've seen in many years. Coming from management, these are the types of people I'd want working for me! Amanda and Deanna specifically have "popped" out at me, as they repeatedly amaze me at their ability to handle whatever comes through the door. You can tell all the staff work hard to remember customers and their drinks. They really individualize us and never provide anything but examplary service.