Location accommodation excellent meal quality and service needs to be improved. Also staff appearance needs to be looked into boys more so than the girls.Nice clean uniforms and they would look a whole lot better some were looking as though they have never seen an iron before.
Holme Lacy Hotel is a really beautiful place to stay for a short break. The gardens are Immaculate and tended so expertly by the knowledgeable and hard working on site gardeners.
It is so peaceful as you are right in the countryside which makes it so relaxing. We stayed a couple of weeks ago and had lovely weather. We sat out on the patio with drinks and had the most gorgeous sandwich from the very lovely coffee shop, the view of the lake and gardens are so pretty. Evening drinks were also had on the patio watching the beautiful sunsets.
The evening Entertainment was excellent as always. We really enjoyed the Resident Entertainers show.
The daytime Dance classes taken by Lisa who is so lovely and hard working , she really cares about the guests and ensures they have as much fun as possible, she is an invaluable member of the team at Holme Lacy.
We were checked in as we approached the car park and given our parking space, the same number as our hotel room. A porter came to help take our bags to our room. The room was very large with a large modern bathroom. We met the G/N representative Gillian, who was very friendly, helpful and informative, this is an historic building, that has been well modernised by Warner Hotels. We ate our meals daily in 2 restaurants, one day in the Market Kitchen, self-service, the next, in the Brasserie, served. The food in the Brasserie was better with more selection. We would definitely recommend this adults only hotel.
Lovely place to stay, some of the staff (particularly Lisa) really make your stay.
Lovely pool and excellent entertainment and activities.
Only thing that let it down was some of the food (for the roasts the meat was tough but so were the roast potatoes), prawn cocktail had no flavour at all. If they could sort the food out it would be one of the best Warners
Stayed for 4 nights. Nice room. Food good with plenty of variety. Staff helpful and cheerful. Nice terrace bar to sit out on and have drinks as long as it's not raining. Some cover but not on every table. Entertainment was a bit repetitive but if you like dancing you will have enjoyed it.
Food very average, not much variety. No pancakes offered in any of 3 places we've visited. Service in MK restaurant very slow as under staffed.
All other staff were gr8.
Only 3 people in entertainment team.
Beautiful building and surrounds.
There are two restaurants at Home Lacy, the Market Garden and the Brasserie 32. The Brasserie 32 is great for both service and food. But the Market Garden is under staffed and over subscribed. The staff mainly do their best, but the service is poor and the food is also poor. I had one evening meal there and two breakfasts. It is the sort of food and service I would expect in a two star hotel, not a four.
Everything else about the hotel was very good except the allocated parking places for the old building are a bit small.
Lovely genuine old country estate house, unspoiled, great interior and many comfortable lounge rooms. Very good entertainment room with plenty of seating, the entertainment was fantastic one night, but truly awful the next night. The week only spoilt by the ignorant coach driver from P S Winson, really horrible person, he has issues with people
Our first time at a Warner Leisure Break hotel. Not disappointed! We received a very warm welcome from the staff and were happy with our room. The restaurants are very good value, we chose the buffet dinner option which was a good option. Breakfast was in a different restaurant and tasty too.
The only down side is the attention to detail when attending to service at the table. There could be more personal attention here.
We booked a Standard Room which did not include complimentary water which was also disappointing.
Otherwise a great stay.
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Recently went for 3 nights Friday to Monday to celebrate my birthday. We had an histoical suite which was amazing with a large bedroom with a four poster bed, large en-suite with bath and shower and a separate little sitting room with a 2nd tv, fridge, safe and tea/coffee facilities and complimentary drinks, snacks and toiletries. The house itself is gorgeous with lots of beautiful comfortable rooms to sit in but because the weather was so good my favourite place was the terrace with the gorgeous view of the grounds and lake. The facilities and evening entertainment were varied and good - especially the gin tasting afternoon! There are 2 main dining rooms for breakfast and evening meals. One is a buffet service with plenty of choice, we went there on the Friday night as the menu included curries and they were delicious. The rest of our meals we had in the larger restaurant with waiter service and although it's the same menu every night there was enough choice especially as there were extra specials on as well. All our food was served hot and was very tasty. We also had a delicious lunch too on the terrace. All the staff were very friendly and attentive and I could not fault anything. Can't wait to go back again.
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