Costa

I was here a few weeks ago and there was a long queue. The staff managed to serve everyone so fast and efficiently with lots of care and attention to detail. I didn’t think I’d been waiting long at all but the manager asked me to choose a free cake due to the wait. So lovely, really impressed as I know chain stores don’t always have that much care for the customers.

Lovely Costa in the heart of Ipswich. Staff in there are friendly, lovely, cheerful and go above and beyond for you. Never dull or unhappy. Great customer service, the place is tidy and clean. Coffee everything you expect from Costa. Only thing I'd change is the atmosphere, could do with a little decor or few house plants to make it a little more comfortable ( not that it isn't ok, but just could be improved)

I received great service today at Carr st branch, Ipswich from Powel. My drinks order was incorrectly made at first, he apologised for the mistake and delay, offered free slice of cake all with a smile. Good service is an exception rather than the rule these days. He made me feel like a valued customer, securing my return business

Overall a good experience. Their coffee is neither here nor there. Although it tastes pleasant, it can be a bit bitter and is remarkably high in caffeine (which is typical of Costa). That's a perk if you're looking for a punchy brew. Their food is as you would expect, a quick and easy bite to eat that can be warmed up in some cases. Though not gormet, there is a nice range and plenty of vegan and vegetarian options, so perfect when in a pinch or on a whim. The staff are very nice and provide a great service as well as being easy to approach with any queries. They're patient and helpful when ordering too! This Costa is very often busy, which hampers a chill café vibe, but there are plenty of seats and if you have some noise cancelling headphones or the ability to tune out, it's certainly a place you could relax, work or comfortably spend time with friends and family.

Popped in here yesterday (Monday) with my mum and daughter at about 13:20. As usual, it was busy, but there were still places to sit. We all had a drink and something to eat, tasty and refreshing. The young lady who served was brilliant. She was totally on the ball and double-checked all of the orders being made by the other staff. Staff were frie dly and helpful.