I love John Lewis, it’s my favourite shop, but some of the staff in the cafe have a real attitude problem, are abrupt and not pleasant. I’m sure many out there would like a job if they don’t want it. Otherwise I love it.
Love, love, love this shop a wonderful store all set out perfectly, immaculately clean ,a good old fashioned store
After a less than ideal experience with online ordering & subsequent visit to the Leicester store, Andrew & his team there were able to provide a swift solution. Very friendly & able to deliver an expedited resolution where the online Customer Service fell way short of the mark. Thanks guys 😊👍
Zübeyde Yeşilyurt Tunç
+4
Many types of product and good place to visit. There are many sections such as kitchenware, electronics, clothing, make-up products. It is possible to find various famous brands. There are prices in various ranges. Generally, it can be said to be not student friendly.
A giant store, almost a full shopping centre all in itself. It has many levels with various departments, from clothes, to furniture, to electronics and more. The great thing about this one is the location, right in the centre of town, attached to the Highcross Shopping Centre.
A great positive is that this store pretty much has its own parking. You can walk straight from the car park into the store, or carry on into the square.
A great experience at the Highcross Store on Saturday! My fiance and I went to the fabric section to find fabric by the roll for chair sashes and the service was brilliant. Stefan was friendly and his product knowledge was incredible. He guided us through measurements, fabric properties and also gave us advice on the best tools for cutting a particular fabric. If the company offers bonuses for great employee reviews, I'd really like for Stefan to receive something. He deserves it.
Went to John Lewis after poor service at the apple shop.
Mukesh was great in the tech area quick polite and kind.
All sorted in 10 mins.
Really could tell the difference in service at JL
Great shop. Great staff. Not as expensive as people think. Worth checking out
I was the beauty and perfume section.. when I came across. ORIGINS. .. A lady called Mahsa was amazing.. superb customer service skills.. MANAGED TO GET AN EXCELLENT GIFT SET FOR MY LOVED ONE.
many thanks 😊
Absolutely brilliant. I was upset because one of my Jabra elite earphones stopped working. I spoke to someone called Steve who was super nice and was sorting it out but we got cut off. So I rang back with the given ref' no. and spoke to a lovely guy called Samuel. He said they'd have to refund and then charge etc. I said can you make this really simple as an exchange? He said give me a moment. He came back and said all done - I can drop off my old earphones in store and pick up the new ones tomorrow. They even let me off the extra tenner I would have had to pay as they had stopped doing the earphones I had. So, all I'd like to say is thank you Mr Lewis. Good staff. Moreover, you just got my loyalty and business for a tenner. Well done!
Was served by a lovely woman named Mahsa on the Origins counter and her customer service skills was 10/10. She was so helpful and so kind and the way she listened and cared for me as a customer is something we rarely see nowadays, she deserves a lot of praise!!!
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