Highlands Great Wall

Terrible experience here. Visited in the middle of the afternoon when it was totally dead. Placed my order and sat there for 20 minutes waiting for them to call my order out. People who came in and ordered after me are getting their food the whole time. Finally go up to the counter and it was just sitting there in a takeout bin. Worst customer service ever and the atmosphere of their dining room is sad and basic. There are signs posted everywhere telling customers to take care of their own garbage. Comes across very passive aggressive. I would have given them an extra star or two if the food was good, or even average, but it's just low quality and bland, not even on par for typical Chinese takeout. Spend your money elsewhere folks.

Food was good and portion sizes were large. We did a combo meal of sesame chicken and a second one of lo mein chicken. Both were really tasty! The fried rice that came with is great and so are the egg rolls. The crab rangoons were really good as well. We will definitely be coming back here soon. We like how easy it is to order online and pick up in the store so we will be doing that again soon!

Ordered from them over an hour before they closed, order was confirmed. Got a call a few minutes before the order was supposed to be delivered (delivery time was an hour after we had placed the order) saying they wouldn’t be able to fulfill the order because the restaurant was about to close. I asked why since we put it in with over an hour to spare from closing time and couldn’t get a good answer. Still haven’t gotten a refund yet either. If they weren’t going to be able to fill it they could have at least called sooner not a whole hour after it was placed. Don’t order food from here cause you probably won’t get it.