Domino's Pizza

Pretty disappointed in today's experience. We had ordered from the (Saunders) location in Lincoln, NE last week and were pleasantly rewarded with a great pizza. So much so, that we ordered again today...and were delivered a sub-par quality product that was both oily and not at all hot. My order took 26 minutes (the drive, not the entire order) for a (1.5 mile) 8 minute drive, and I can only assume my driver was given several deliveries at once because 1) it was cold and took far longer to deliver than it should have, and I watched multiple stops on the tracking app and 2) I'm fairly certain my order was at the bottom of the pile because (as you can see by my photos) a significant amount of cheese and grease was stuck to my box lid when I opened it...and this was not even a tall (deep dish). The driver was very nice and followed no-contact procedures, and the pizza had great flavor after we reheated it but, overall the best I can say, at least for this location and in my experience, it's definitely a hit or miss situation...and today was a miss.

In the past I have got 4 or 5 stars pizza and service. Not tonight..the dough was almost raw..made my stomach sick. I picked up the order myself and was running late, and just expected to have to heat it up when I got home ,not cook it longer. Anyway, I may try again at this store or go somewhere else. It's going to be awhile before I'm hungry for pizza again though.

I put in an online delivery order and use the tracker to track it. And it said it was delivered and after checking multiple times I called the store. And low-key was accused of lying about not getting my delivery. This is the second bad experience I’ve had with this particular location but this is only my first bad review terrible customer service I should’ve gotten a refund had to wait almost 2 hours