Let me check in early at 8am, super friendly and professional service at the front desk and a really great price. The rooms are on the smaller side and a bit dated but clean, comfortable and quiet which is really the most important thing. Stayed at a much more expensive older hotel during the same trip but didn't stop hearing the floor boards squeaking above - no such thing here. Best of all, a really great location!
We have stayed here before. We were impressed with it the first time. This time not so happy by the cleanliness of the room. Sorry, I know the staff work really hard but the mirrors were dirty. The bath wasn't clean. The taps were not clean. The floor not properly vacuumed. We did not have enough jiggers of milk for our two night stay and no room service. Staff at breakfast though were superb and A Class on service. Really warm and welcoming which was lovely to receive first thing. A smile goes a long way.
A good, albeit subtly tired hotel. Breakfast as an extra is pretty expensive, but a good spread. Not sure what goes on with room service. Sometimes it's great and daily. Other Times the room is forgotten about. I was marginally frustrated by the comedy shower which decided to flood the bathroom.... Using towels which remained sodden until aforementioned room service turned up....
Don't let my personal frustrations put you off though. It's a good gaff and close to the tube.
Okay so the rooms are dated but it was clean. For the price and location it's a good hotel. Only stayed the one night so space wise it was more than adequate. Tried breakfast and was fairly good not a massive range but what they did have was done well. The best thing is probably the staff who were friendly and accomodating.
Only stayed one night here whilst on a mini-get away.
The price is the number 1 most attractive aspect of this hotel. considering the location of the hotel the price we paid was very very reasonable.
The basic room was a bit on the dated side and probably needs a little TLC with the maintenance staff.
The aircon works very well and goes to a very low temperature and all interactions with staff were very pleasant. I would defiantly stay again
This isn't supposed to be some posh hotel but for what we paid we had very good service, the room was cleaned everyday and we enjoyed staying here. The only thing that did annoy is was there were no sockets next to the bed. So if you needed to charge your phone it would be done the other side of the Room.
Clean room, bins emptied every day.
Good selection of hot drinks. Fridge in the room. Toiletries in the bathroom. Really impressed with the overall experience. We didn't book a breakfast, but we did have it one morning we fancied it and you just go and pay for it.
Super comfortable, the disabled bathroom was huge, everything we requested was put in the room prior to arrival. Blue Badge parking was free which was an amazing convenience for us. The staff were super friendly and welcoming, and happy to go above and beyond for us. The best customer service we have ever received at any hotel. The person who checked us in at 5:45 ish 30/03/21 and also Gil specifically, blew us away with their 11/10 excellent customer service, friendly manner and willingness to help us with anything we needed, even helping us with our luggage upon checking out. We can’t thank you enough for making our stay as comfortable and as pleasant as you did! All the best :)
We booked last minute for my wife's 50th and our wedding anniversary and on the whole was pleasantly surprised. Nice personal touch by leaving a birthday card for my wife. Thank you so much, it was really appreciated.
Excellent location for the Tube station (Gloucester Road) which is literally less than 5 minutes walk away. The breakfast buffet was excellent and the evening main meals in the bar was of a high restaurant style standard. Staff, they were very friendly and helpful, nothing was too much trouble.
My only critic is, please check the price of the wine before ordering has we got caught out by the waiter not presenting the wine list. £10.50 for a glass of S/Blanc.. Ouch...! But saying that we would be very happy to stay again.
I like this hotel it's nice to relax.
The rooms are clean and the hotel, everything in place regarding the pandemic.
When I arrived Friday evening the staff that booked me in was a bit stand offish which passed me off plus I was tired came from work.
Since then the rest of staff very polite and helpful.
I don't think they should have staff that have attitude as I can have attitude also.
Having attitude is not costumer care.
Also because of pandemic no room service 😒 so you have to go out for food or go to the pub within the hotel.
Overall nice hotel.
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