Bertucci's Italian Restaurant

Went in the Mall NH location on a Tuesday night..maybe that was my first mistake? We had an enticing coupon we wanted to use and had been to this location many times before without any problems. Apparently, last night we were not the server's priority. She got to us, when she could, in between conversations with a fellow server or tending bar. They did appear to be short staffed like the rest of the world without any manager or responsible shift supervisor. Next, we received the tuscan wings. After I got my magnifying glass out to find them, we dug in. the taste was good but the size of the wings to put it nicely, were small. Next, we had ordered the margherita pizza to share. I was so disappointed as we do not eat pizza that often and this is a treat for us. The pizza which I traditionally loved, did not have the olive in the middle as it used to and was 2/3 of the size it used to be. In addition, it didn't appear to have the fresh mozzarella a margherita pizza is supposed to have...maybe a token slice. Even the diet soda she gave me from the bar tasted the worst I had ever had (possibly like feet if I had to describe it)...waited about 10+ minutes for that to be replaced with soda from another source. Even with the $15 off coupon - it was not worth it. I am sure the server figures she was doing the best she can do. I used to wait tables myself so I can truly empathize. I did not leave this review to specifically critique her but to say what an overall disappointing experience this was, service and food. Shame on you Bertucci's!

My food was disgusting. Clearly nobody checked my order before putting it in the box. I got soggy cold pizza with some sauce around the top near the what would be crust but it's burnt And then a little bit of each piece I'm not even going to eat it It's so disgusting I wish I could take a picture of it and put it here You guys should be ashamed to have your name on this box. I called to talk to the manager Jessica P she was rude and hung up on me. I am not sure which is worse the food or the manager Either way I will never eat there again.