Taco Bell

The meal was pretty good and I thought the service was pretty good for a change. This time I use my Taco Bell rewards and claimed a free medium Diet Coke along with the rest of my order. I don’t think there is any possible way they could’ve fit another ice cube in that cup. It was solid ice, so much so that I couldn’t put my straw in. Barely enough soda to make it worthwhile. Maybe that’s the way they recoup their losses from giving away free rewards. I’ve literally never had this problem with any other restaurant. Oh I’m sure somebody will blame it on Covid somehow. The photo shows the cup after one drink and eating the rest of my meal, so it had melted for at least 15 minutes at that point.

Another Covid casualty. They close when they want to close, and are very rude about it. We arrived in the drive through before 8:30pm (they close at 9pm according to the door) with an online order. They claimed they were closing because there was “just one of her”. (There were at least 5 people we could see through the drive through window.) The drive through gal was rude, argued with us and when told we had an online order we had paid for to pick up her response was, “Whatever, Dude.” Food wasn’t wrapped, they just dropped it in a bag and basically shoved it out the window at us. Rude. Unprofessional. Uncalled for. This food is not worth the increased price and non-exsistant customer service. Skip this place, it’s not worth your trouble.

I had the worst fast food experience I’ve ever had tonight at this Taco Bell. I ordered via the app for pick up in store. I picked up my food but they never gave me my drink cup. I was missing nachos. I was also missing a Mexican pizza. They didn’t care to tell me I was missing any items or to offer a refund. I went back in and their reply was oh yeah we’re out of those (the pizzas). I was told I would need to contact corporate for a refund. Is this normal? I genuinely don’t think I’ve ever been told that. They didn’t even want to let me order something in its place since I had already paid using the app. On top of that, they were ignoring other customers. This used to be the better Taco Bell in the area. I doubt this now. Overall, I didn’t get my drink, I got food that cost less than what I paid for, and nothing was made correctly. Personally, I won’t be going back.

This has to be the slowest Taco Bell in the history of Taco Bells. On at least three occasions I've waited 45+ minutes. When they are busy they don't take a customers order until the car picking up their food at the window is gone. Once that car drives away, they will then take a new customers order. I will say that because of this, my order is always hot, accurate, and delicious. You definitely need to assess whether time or a hot meal is more valuable to you in that moment.

Oh how the mighty have fallen. From the days of Taco Tom being the face of Manchester to where it is now is a travesty. The customer service is abysmal. The manager/supervisor was on her phone the entire time in the back and would only come out when we called for her, which seems unnecessary until you account for the fact that 90% of the employees did not speak fluent English. Luckily I speak some Spanish so I was able to get by, but it shouldn't be a requirement to order food. They rely solely on the machine order takers and do not greet customers nor do they interact with them unless necessary. When Amazon can provide more customer service than a fast food place where people are 10 feet from you, there is a large problem. The soda machines were not properly changed out so the soda tasted off and the orders were somehow wrong even though it was done through their interactive order taking screens. In the end, it was sad to see how little these people care about their customers. They were also out of a ton of things, however this isn't on them, their shipment truck broke down. Only get 2 stars due to the food being well prepared (even if incorrect).

This Taco Bell is the slowest Taco Bell in the history of all Taco Bells. You got one car in front of you? That car isn't getting its order taken for another 20 minutes. Then when you pull up to order nobody says anything to you for another 20 minutes. It's like they want you to sweat it out and change your mind and drive off. This would all be fine if they made your food without errors but I'm telling you there's never an order where nothing is wrong. And you come back again 3 months later thinking maybe they got it together this time. Nope. Same old long waits bad service and wrong orders. It's been like this since at least the last year. Place desperately needs new management and I desperately gotta stop giving this store another chance.