The Glasshouse Caulfield

STAY AWAY - go to Zagemes or the Racecourse Hotel nearby. We are business owners and get better customer service from our self service checkouts than what we have from the staff tonight. We place and order and sit down. Fine, I get my own cutlery. Chef refused to make changes to our menu and then decided to bring out the meal 30mins after all other meals coming out. The meal was wrong and half cooked…. Extremely rude service not even greeted. Would not recommend.

We had a reservation for a large party and unfortunately we had meals arrive 1 hour after ordering through the app or didn't arrive at all and we had to constantly chase personnel. Also ordering via the app means food is staggered and you don't eat at the same time. It would be much better to take a single order for the whole table and allow for split bills. Food was good and the kids playground was good, though difficult to keep an eye on the little ones from inside.

Online booking was easy, the service staff were pleasant and accommodating, the venue itself is spacious and clean but the FOOD WAS AWFUL. In 43 years of restaurant dining for business and pleasure I have sent back only one meal, last night I sent back two, the entree (cold soup) and the main course (medium stake which was rare, almost blue). Soup was delicious when reheated, steak was not. Then my daughter’s Atlantic salmon looked great on the plate but was bland and tasteless. I was hosting a small dinner party for my granddaughter’s birthday so I was embarrassed with the outcome of this experience.

Never had been here before and thought we would give it a go for my daughters first birthday, it was so great everyone had a lovely time and said all the food was delicious and plenty of it. We will definitely be back and are currently thinking of having my mum's birthday party here, Big thanks too all the lovely stuff and manager that went up and beyond for us.

Ordered a Parma from Glasshouse tonight, take-away. My goodness, how thoughtfully packed it was. Chips were still crispy when I got home 30mins after. Chicken succulent and not overly greasy. Salad was fresh and nicely presented. Very impressed and will be back. TIP: the pickup for preorders is right by the main entrance, at the opening windows.