Andrew James
Stopped for cakes and drinks on way back from the coast as good location for A11/M11. Lovely location with friendly staff. Great selection of cakes and food, very hard to make a decision between all the choices. We didn't have the cream tea but it looked to be a good option. Highly recommended if you're near Newmarket.
Clair Neale
Had my baby shower hear on sat and everyone was so welcoming and friendly. We had a lovely time thank you xx
Rebecca Jones
Great atmosphere and has a wide variety of unique and posh teas. Decor is extraordinary and has a nice homely vintage vibe. Great choice of lunches and soft drinks that are deliciously different. The cakes are baked to perfection and the other sweet treats are delicious and filling. The whole experience just leaves all the customers happy and satisfied and the staff are extremely kind and cheery. Would definitely recommend going with family and friends for any occasion!
Marion Hadley
We had a fabulous lunch time afternoon tea. Gorgeous food, particularly the cakes! Thoroughly recommend it.
Simon D
We were booked to dine on but at the last minute had to swap to a takeaway. Nancy's was happy to switch for us with no problem at all. The service was very friendly, helpful and easy going. We had the classic afternoon tea. Served at home in the photo. Was absolutely tasty and would highly recommend it. Good value for money and we couldn't finish the scones, finger sandwiches and cakes all in one sitting. Will certainly be getting again!
Honey Bee
12/8/21 my Bonita princess bring me here for a special day and I most say it's so deli so yummy 😋 I got a Christmas 🎄 tea and the 3-tier plates with mini sandwiches and orange scones 🍊 and cake with 🍓berry jam are so delicious the customer service is also great I highly recommend coming to try this lovely place Happy Holidays ❄🎄⛄
Robin Bias
One of the highlights to my visit in Newmarket! Biggest gluten free options list I have seen anywhere for pastries! I tried both scone options but went back for take out and got the plain ones. The loose leaf tea clogged up the spout as I tried to properly pour my tea and ended up making a big mess. Half a cranberry was the culprit. The staff was very kind and helpful with the cleanup! The tea names and decor are fabulous! The tea and pastries are worth a trip to the tea room every day!!!!
Dominic
Best breakfast I’ve had in a while, and a very cute place too.
hayden guy
It was so lovely and warm and nice to eat there myself and my wife had very good service we didn't have to wait for long and we will be going back next week for afternoon tea thank you lord Hayden
simon rudd
Great atmosphere, friendly staff, lovely Xmas afternoon tea and meeting 🎅
Royna Hill
I had heard about Nancy's and thought it was a great place to go for my sister's birthday, so my niece booked 3 champagne afternoon teas. The place looks the part and has a great vibe - but the customer service really let them down today. Although there were plenty of young waitresses working they seemed to be flapping and didn't really look after us. Champagne was served and then out came our tea, served traditionally on the triple layer plate stand. But because we had this champagne afternoon tea, there were no sandwiches, just some canapés. The scones were nice enough but the top layer was served with 3 cakes - none of which I liked - and a little posset-thing which was supposedly a raspberry and prosecco variety, but seriously smelt and tasted awful! I asked if I could have a different cake, but was told no, that is the choice for this type of afternoon tea. And then, although we had plenty of tea in the pot, twice we had to ask for more milk. We drank our champagne and later ordered another glass each - but at no point did they clear our table! We ended up with 4 teapots and 6 empty glasses as well as used plates and napkins.
A bunch of teenagers behind us had what we think is a young persons' afternoon tea that looked lovely - the only way I would consider going here again would be to ask for that option!
Nancy - you have the look, decor and atmosphere, you just need to sort out your customer service...
Fiona Chapman
Four of us visited for afternoon tea this afternoon. The service was great, very attentive, and the food was excellent! A good mix of sweet and savoury, great that you can choose coffee or a soft drink instead of tea (especially in this weather) and being able to choose plain, fruit or cheese scones is nice. The scones were delicious and still warm and all the food was really fresh. All this for only £15/person which is a lot less than you pay elsewhere. I would definitely visit again and recommend to others!
Laura Cox-Watson
Hired the function room at Nancy’s for my 40th celebrations. They couldn’t have been more welcoming and helpful. Staff were lovely and friendly, service was fab and food delicious. They made it such a special afternoon. Would heartily recommend!
Christiemarie Smith
I would like to thank Nancy's for her yummy gluten free cake. I have always been a cake lover but when I had to start eating gluten free out I have always found it hard and disappointing. I found Nancy's accommodating and helpful and with a nice choice of food and cake definitely we will be returning ! X
Karen Gayler
Friendly Polite staff , lovely classic afternoon tea.
I can not recommend Nancy’s enough you have to try it .
Ashley Figueroa
The food and tea is very delicious...no complaints there. And the place is adorable!!! But as MANY others have stated...Nancy and the waitstaff need a lesson on how to treat their customers more politely. Even a smile from Nancy would have made the experience more joyful. My friends and I saw her shaking her head at us when we were not ready to order our food and felt Nancy and the staff staring us down which seemed like they were trying to get us to leave. The place was nearly empty also...so I'm unsure of why the need to rush us out. If you are looking to have a good time with friends...I don't think this is the place to go.
Nicola Wallis
The staff were very friendly and willing to help with our choices. The decor is so lovely, I will definitely recommend this tea shop 😊
Wendy Lunn
Myself and three girlfriends went so Saturday afternoon for a classic afternoon tea and it was lovely. We were made very welcome and the tea was excellent probably the best I've had would highly recommend
Alison Punchard
Our first visit and will definitely be back. Full breakfast was delicious and beautifully cooked and I really had to " force " myself to have one of the scrumptious cakes on offer. All washed down with proper " blight- tea "...yes we did say it properly in the end!!! Very friendly staff and a refill of the pot, thankyou.
Elle Lewis
Thank you very much for all of the staff at nacys tea room, helped host my sister hen do (as she is preganct food is always a good choice� ) really lovely food too!
Very helpful and efficient lady! Thank you again :)
Amanda Neves Rodriguez
My friends and I have frequented Nancy’s tea house about 3 times. The experience has been uncomfortable to put it politely. I have never felt welcomed at her establishment and felt like she did not want my business. I have gone when they are almost empty and times where they were busy. I just don’t understand why Nancy’s treatment of her customers are sub par. One thing I noticed is that nancy treats her white English customers which sweetness and kindness, while we were treated like we were burdening her establishment. Food was always good but last time was my last. There are plenty of tea houses in the area that I’m sure will treat their customers more politely!
Wes Brandi Bruno
I accidentally rated this charming teashop... unfortunately I have never had the pleasure of having tea at Nancy's, i live in the USA. However, my sister who lives nearby LOVES Nancy's! Hope to visit some day! Right now I love your shop through your beautiful photos!
Sue Tabor
Lovely place, excellent service. Owner kindly showed me the new tea room for adults only....beautifully decorated, will definitely pay another visit with my ladies. 10/10.
Joëlle Bouttell
My first time at Nancy's and it lived up to the hype! Just fabulous and the perfect birthday lunch (the best eggs benedict ever!). I can't wait to return. Thank you. <3
Kelly Tuffin
Lovely atmosphere and attentive staff. We had a delicious cream tea and thought it great value for money. Will definitely go again. ��
Gillian Hymus-Swann
The whole experience was lovely.food beautiful. Tea nothing like a lovely cup of tea in a china cup..staff very helpful and polite. Thumbs up for the chef.
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