Chipotle Mexican Grill

Excellent customer service! Thank you to the manager and employees working 1/13/22!! I made a dumb mistake trying to order lunch at work, and I sent my order to the wrong store. I called and tried to explain that I’d just come by around dinner to grab it in hopes they wouldn’t toss the food I’d accidentally ordered. They ended up just making a fresh bowl for me when I showed up around 6 even though they were very busy. I was not on my game today but you all were. I appreciate you and the food was delicious as always.

Visited the Newport, KY location last night 3/7/22 and the service was poor. Food was great, the gentleman who cashed me out was extremely nice. However, there was a manager on the flat grill with a co-worker. He greeted me and the line of people behind but proceeded to turn back around and avoid us. No communication that someone will be with us shortly and as a manager, they didn't take initiative and serve their guests. I even asked if someone was going to help us and they ignored me. Only for a few minutes later did someone from the back come and assist, (this person was helpful and kind). I'm extremely disappointed that a MANAGER avoided and ignored their guests. This isn't professional what so ever and not very manager like. Definitely didn't fulfill their role as a manager yesterday, that's for sure.

Great place to go to stuck in line behind the dregs of society who can't place a simple order and who can't help but sneeze over and over again. Every. Single. Time. I'll be lucky if i didn't catch covid tonight. And as I was leaving I let one of the employees know they were out of lemonade. He responded by telling me he was off the clock. Take my advice, go up to the Highland Heights store.

I have been here many time, and have rarely had any issues. However, today my girlfriend ordered online and I picked our order up. She was not given a fork, which may be because COVID restrictions have been lifted and we can get our own now. I got chips and guacamole, with that being said, I will let this photo speak for itself. (BROWN)

Order completely wrong. No even close. Worse is they did not print my confirmation number on my receipt (missed printing in entirety) then can't talk to anyone and without that number DESPITE using their app, can't talk to anyone or get resolved. Not happy. Doesn't anyone check orders for correctness.