Just a compliment - the two ladies who closed the Grosvenor store on the evening of 14/09/2023 showed more humanity and compassion than I've witnessed in a long time. There was an elderly woman, who looked a bit dishevelled, not leaving the store upon closure time. The two staff members sat with her and talked for a while, offered her a refreshment, and ensured that she was aware and safe before closing the store. Where others would've kicked out the enderly woman (who did look a bit out of sort) your staff dealt with her in the most amazing way. Good on them!
This is always a favourite barista to visit when in the shopping centre. Always clean, quick service with a lovely environment.
Along with Gabby serving us today, providing us with great customer service :))
As someone with a sweet tooth, I’ve never eaten at the muffin break franchise however am sad I didn’t. The carrot Bundt cake was a delight. Will be heading there when I get home to Cardiff.
Delicious! I don't often leave reviews or go to coffee places because in this 'Costa Land', I tend to avoid them! Well, I had a delicious hot chocolate, one of the best I ever had in this country. The place was not hectic and noisy, it was relaxing and clean. I did not try a cake but they looked delicious too. Lots of options for people gluten and dairy free people. The staff were friendly. Can't say more. I will return!
A welcome refuge in a busy, bustling shopping centre with friendly staff and beautiful Gabrielle.
Excellent customer service, delicious food , fair prices
The staff are really good,kind and efficient shout out to all of them Harley,Frances,Emily,Mia and Snezana :)
Joseph Edward Course (Joeyrule111)
+5
A couple of very honest hard working girls at this cafe! I left my wallet on a table with a tracker in it and lucky made it back before they closed and they had put it aside. I have £80 cash in it. Thank you very much. The muffins and shakes are very nice also!
Delicious biscoff milkshake! I did ask for no cream and got some (not the end of the world.) I also got a roasted pepper wrap omg was delicious. Bit pricey but was very nice and quality made.
I ordered and the food was delicious! The seating was really comfortable and the cafe gave me a warm welcome. Although it is a little more expensive personally I think the investment is worth it. Way better than McDonald's, will order again. 😀🤩
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