Pizza Hut

Not so much a review about the food (which was exactly what you'd expect from Pizza Hut, ie decent), more the service. Having eaten lunch with a friend at Pizza Hut on 1st October this year (2023), I accidentally left my jacket on the back of the chair when we left the restaurant. I didn't realise this until that evening when I was due to leave my friend's and head back to the opposite side of the country, when I realised my jacket was missing, complete with my wallet, bank cards, driving licence etc. After some frantic searching we realised I must have left it in the restaurant. We raced back to catch them before they closed; when we arrived, the manager, along with the waiter who had served us, recognised us straight away, and to a huge sigh of relief handed my jacket back to me as soon as we walked through the door. They'd spotted the jacket whilst clearing the table and kept it safe behind the reception counter until we went back to collect it. So thanks guys, you (figuratively) saved my life!

First time in a long while to visit Pizza hut. Things have changed. No longer waiter/waitress service, instead you sit at your table and scan a QR code on the table to place and pay for your meal. This works okay, but makes the whole extra impersonal as the only interaction with staff is when you're given your menu, glasses ( for bottomless soft drinks) and your food is brought out. This makes tipping odd as you're expected to pay this at the start before any real service or food has been provided. Still make a good pizza, but the once popular salad bar has reduced considerably in choice and wasn't being topped up, probably due to the reduction in customers, as we visited on a Saturday evening when you would normally be queuing outside to get in! Now the restaurant is half empty . A side sign of the times, I hope this chain doesn't become another F&B.

Food was brilliant. Love the online ordering, only flaw for me was we had to remind them about the kids dessert that we had ordered and that was directed to the toilet upstairs but it doesn't have a baby change in. Luckily my little one can stand so we did an upright nappy change. Otherwise brilliant time