Zaxby's

Why is it that a fast food establishment who charges an average of $10 per meal feels the need to charge $0.25 extra for a sauce that is not even made in house? Zaxby's receives their famous sauces in mass quantities, costing them little to no money. Yet they charge customers extra just to get a sauce to dip their usually poorly seasoned and poorly fried, French fries into. Yes, I get that they have higher quality chicken and that is why their meal prices are higher than the average fast food restaurant, but why do they have to belittle their customers in the form of forcing them to spend an extra QUARTER to be able to eat their sub-par fries. Meals come with fries and I'm willing to bet over half of Americans dip their fries in something. Step down from your high horse Zaxby's.

The Salisbury, NC (Jake Alexander Blvd) location was so good, so fast, so friendly! Stopped by on my way home from Concord, NC. I was parched... so I got a Cajun grilled Chicken Sandwich Meal and a large Cherry Vanilla Coke. That sandwich was perfectly cooked and so delicious, I thought about going through the drive-thru again. And the fries were hot, fresh & also noteworthy! This is my favorite location now! Remember they have the machine that lets you make any combination of sodas available... It's awesome!

Their food is usually great and attitudes are well managed and all around great experience. Customer service with issues was under par this time. Got a meal and ordered mushrooms with it. Charged for the mushrooms but didn't get them. I'm not the kind of person to lie about something like this cause it'd be a waste of everyone's time. I brought it to the manager and was told unless I have proof I didn't get them, there's nothing they can do. To conclude: The customer is NOT always right... we charged you and you didn't get what you wanted? That sucks.. HIGHLY disappointed with Zaxbys right now.