Papis Pizza

Dismal from start to finish. After 1 hour and 20 minutes the app said our food had been delivered…. It hadn’t So we rang the shop to be met by a rude man who barked at us to tell us the address twice. Once he finally got the address he just said well why are you calling… leading us to explain we were still pizza-less. It’s on it’s way is all we got before he hung up. Another half an hour later (bare in mind the shop is 10 min away) the food finally got delivered cold and stale. Even the microwave could not revive the carcass of what once were nice pizza’s. Just not worth it at all Would have been better off putting cheese and sauce on some cardboard and called it a day

I ordered online from prince of Wales road (Sheffield) After an 1hr our food had not arrived, I phoned to see where my food was. The guy answering the phone said I had phoned the wrong papa johns, to which I apologised and re checked the number. After checking multiple times I realised I had phone the right number so I phoned again and they ignored my calls for more than 5 mins. Our food then arrived 1hr and 20min after ordering and was stone cold.

2 pizza orders in as many months. 1st order comes completely wrong. We order double pepperoni and we get cheese and tomato. Area manager sorted this for us when I spoke to him and following pizza was free of charge. Tonight we order 2 pizzas 2 sides and a drink. We got 1 pizza out of the 2. Driver says he will pop back and pick it up. Half hour later I speak to the manager of the shop who blamed the driver saying he forgot to pick up the pizza. Although orders are usually all boxed together to go. Manger then asked what I wanted him to do about it. I tried to tell him I wanted to know what had happened and why it had gone wrong again. He said it hadn't gone wrong. I said it clearly had otherwise we would be eating our meal together as a family. He offered to resend the whole meal from scratch which I said was again no point as we had eaten. it was my husband who was still waiting for his and the side orders were now freezing cold and he couldn't eat them with his meal. Again I was asked what I wanted him to do. A simple I am sorry would have been quite sufficient but not once was the word sorry ever said.