Absolutely delicious , fastest and friendliest service ever had . It feels like I am walking in the movie. Big thanks for the young man and lady served me this morning. They deserve recognition for best customer service 10/10 super stars
12:00
I went to the store minutes before closing and I got a really good customer service from the person on the till. Always smiling and very helpful. Totally reccomend. Great sushi :)
May 2023 Update: the team remains as helpful, attentive and forthcoming with regards to allergens as they've been since my first visit and the food quality remains unchanged 🌟
A great itsu branch, for both a snack or a full meal!
Every visit since opening I've been served by extremely helpful and friendly staff who took the time to help with allergy concerns despite it being relatively busy at times. The food is exactly what I'd expect for the price and always fresh and tasty. Can't go wrong with a miso or coconut pot on a cold day! If you want artisanal sushi made to order in a more "authentic" atmosphere, you may want to look somewhere else though, Itsu is a quick eats place - and does that very well!
I had great service in the St Albans Itsu today. Very friendly and attentive young lady brought my food over and checked to see if I needed anything. Food was wonderful.
Samantha “Red Skittles” Thornhill
+4
I was hesitant to try Itsu as i am a bit of a fussy eater but decided I'd take the step today.
The place wasn't overly busy, looks clean and the guy behind the counter was friendly to me. Services was super quick.
I had the chicken noodle soup and some little mago cheesecake balls.
The noodle soup has got onions in but I couldn't taste them.
The cheesecake balls taste nice but are strange to bite into as the texture is stretchy.
4 stars for being friendly, clean, fast and flavourful.
The missing star is due to portion size and price. Either up the portion size or lower the price, please
The food is fantastic and the customer service is absolutely impeccable. I don’t think I’ve ever met a friendlier and more helpful store manager tbh.
Went to the Itsu in St Albans a few days ago for lunch. I got one avocado sushi, and one Meso soup. Due to the sushi, the Meso soup was reduced, which definitely improved the price of the meal, as eat in was a lot more expensive. The actual food was really nice, the avocado was fresh, and the soup was very hot, I would definitely go back. The facilities were clean, but the table needed wiping, which was a little disappointing, as it was very sticky. Overal it was a really nice experience, with great food, and I would go back, only to be improved if they wiped the table
I have been to Itsu many times before and always enjoyed the flavourful and healthy rice and grilled chicken dishes as takeaway. Today my husband and I ate in, tried their Katsu curry noodles and it was great! Dino, who served us was so attentive, and gave us first class service as if we were in a fancy restaurant. Thank you Dino!
Lovely food and very friendly staff! Can wait to go back. Great vegan options too, and you can add chicken to most :-)
Generally love the sushi from itsu but also big thanks to this place for letting us change our baby without buying anything from there.
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