Qdoba Mexican Grill

Look at this right here. This is what you get for 13 dollars. An unfilled bowl of rice and beans. Maybe a little bit of meat if you’re lucky. Forget about the fajita veggies, we’ll give you 3 peppers and one onion. What a joke. Editing for another reason. Look at this bag of chips. (Lid for height reference.) It has a handful and a half of chips in it. The CEO of Qdoba must’ve been filling online orders tonight, because their margins we’re looking REALLY good tonight.

Why bother ordering ahead(hours ahead) ? Showed up on time for our food to be ready lobby was basically empty but order wasn't ready. Asked manager eta her answer is we have a screen of orders and only 1 person filling them. They have 4 people working the line for walk-ins oh and there were very few walk ins think they need to have better resource utilization and better customer service. Telling a customer that they have a full board and don't know when it will be ready.

Service was not great. I couldn't tell if they were serving other customers as they did not appear busy and there was only one party at the other end of the counter. But the failure of anyone to even acknowledge me almost caused me to leave. When it was my turn, I don't recall anyone acknowledging my wait time. I cannot imagine being there if it were actually busy. The street tacos were enjoyable as were the chips and quesyso. However none of the food would cause me to make a special trip to get it. But, if I were in the area and thought of it, I would eat here again. So enjoyable but not much. You definitely need to up your customer service!

Ordered online. Notified that order was ready. Attempted to walk inside restaurant to find sign on entry door stating “Dinning room closed due to cleaning.” With employees looking from inside signally that what looked like “No”. However I ordered online. One employee walked to other door and I stated I was there for an online order. To which they haven’t completed because they didn’t have the meat I wanted. Which was fine. Then as I waited I just watched be annoyed and make fun of customers because they were trying to come in and order. “Can they not read a sign? OMG they are so dumb.” However the sign wasn’t exactly clear. Seeing that you could still order online but someone can’t order to go? Probably won’t comeback here. Lack of professionalism being the main reason. If your employees are going to make fun of or criticize customers make sure there isn’t any customers in the restaurant.

My burrito was so tiny, it could literally fit inside of a Big Mac box. The thing is, every time I've ordered delivery from this location, they are always super small. I've reached out to Qdoba customer service every time there was an issue...and nothing has changed. This time I had enough, so I took my mini-burrito back to the store, showed the manager...and this was her response(s)... 1. "The portions are the same, we just wrap them differently" - not true 2. "The cost of ingredients has increased because of inflation, we are instructed to "portion differently" - not true 3. "Customers have been spoiled by getting big burritos for years, we are now making them with correct portions" (aka smaller?) Her story kept changing, and after her last comment, I couldn't take any more of the lunacy. This was completely asinine. I asked for the contact information of the General Manager or Franchise Owner to provide some feedback. Are they aware of what their team members are doing...and saying? She said she was out of business cards and couldn't help. What a joke!