Akiya Japanese Restaurant

Ordered through Ubereats knowing it was being delivered by restaurant staff. Ordered at about 7 pm to try and help local businesses. Waited for 1 hour before calling up, or at least tried to... Called about 15 times and got declined about half of those. Understood that it was probably busy but its not that hard to answer the phone and say there's a bit of a delay... Being in 14 day isolation this was dinner so couldn't go pick it up. After finally getting through to the restaurant they said it would be delivered within 5 minutes. Finally got it and when I asked the delivery driver (who is restaurant staff) what happened he just laughed. Very very poor service. Only took 2.5 hours to get an answer and then eventually food... Not one to complain but thought I had to say something.

Do not order from this restaurant!!! Ordered our food on ubereats at 7pm, by 8:15pm restaurant was still preparing meal, so we rang up and were told that food would be delivered in 20mins. After 20mins still no changes so rang again only to be told that the meal hadn’t even started being prepared yet!! Ending up going to pick up the meal. When at the restaurant was told that the night before was very busy and people were waiting 2hrs for their food!! Seems to be a regular occurrence! Also we weren’t given any kind of apology. Food was ok, but after the terrible service dinner was ruined. This restaurant is horribly run by what seems to be incompetent people. Do not order here!!! They don’t deserve your money!!!