Chipotle Mexican Grill

I was hoping that unlike the Chipotle's at home, the guacamole was actually blended, like you see on TV. I was wrong. It was just huge avocado pieces. Other than that, you can expect quick, good service. The food is fresh. I was a little frustrated when my son's order was completed and then two other online orders were filled before they checked to see if I was with him, but that was probably just an issue with staff coordination. They seemed like they were trying.

I always have an issue when I get food from this location. I placed an online order and of course when I get there it’s not ready and a bunch of other people are waiting on their orders as well. I finally get my order after about 20 minutes. I get home and the chips are beyond STALE and this is how much queso I was given…you’d think for almost $4 they would at least fill the whole cup. My bowl was packed full of basically just over cooked rice, burnt chicken, and very slim portions of everything else I ordered in my bowl. This is ridiculous and I literally have an issue every time I come here! A complete waste of money and my bowl was disappointing.

I come here all the time and never had an issue. I usually get the bowel but decided to get a burrito instead. The burrito itself was a mess, it was not rolled properly at all. More like a taco. The tortilla was so hard, I’m pretty sure it was stale. Barely any meat, but had globs of sour cream and cheese. It was disgusting. Please train employees to make better burritos here. I will be sticking to the bowels.

This location is one of the busier restaurants of its brand and still pumps out food efficiently. Food was darn great, and what you come to love about Chipotle. The staff were all wearing masks and very respectful. Doing great team! My only issue is with the wear and tear of the restaurant and its's amenities. Some of the seat cushions for dining seemed to be ripped or just scuffed pretty bad. The male restrooms mirror was scuffed so much that I couldn't see myself clearly. These items may be minor, but they do affect the way people, at least for myself, look at a place to dine. I will add that the place was very clean, and soap and hand sanitizer dispensers are hands free, so there is effort being made to keep this place up to specs.

This is the least efficient Chipotle location in the nearby area. I have ordered from nearly all of them at different points, and this one is the only one that can't seem to get its act together. I'll give them that the food isn't actually bad, unlike the Colonial Heights store. More should be like the Chesterfield location. They get it done at the promised time consistently and the order is correct and good quality. At the Chester location, every time I have used mobile order (I have ordered about 7 times now over the last year or so at this store) it is a 20 minute wait. Every. Single. Time. Even if you show up after the promise time. It's really bad, do yourself a favor and drive to the next location.