Tim Hortons

I'm not one that makes tons of reviews... but this deserves more than 5 stars. It is around 10:30 pm.... haven't eaten much throughout today... was very hungry. The food I ordered was cooked to perfection... but to top it all off... and the reason why im giving 5 stars ...was the service I have received by the two WONDERFUL employees who greeted me when I got in. Genuinely sweet and kind. I guess that's way the food I ate was extra special. Give them a raise!

I am shocked that I have to leave a bad review. I am a long term Tim's customer and will continue to be. However, the manager at this branch really should undergo further training in customer service. I came to this location today evening with my family. My mom had wanted a birthday cake donut. I had never heard of this type of donut before. Unbeknownst to me, the birthday cake donut was mislabelled on their shelf as the "strawberry fill" donut. So, based on the improper labelling, I ordered the strawberry fill donut, with the intention that it would be the birthday cake one. We got our orders in our bags and ofcourse didn't bother to look inside. My mom is not the type of person to bring up that the wrong order was given. She had eaten most of the donut fairly quickly, and was about to take her final bite, when we noticed that she was given the wrong donut. No problem, I told her that I would still get her the donut she had wanted, maybe she could eat it later. I went up to the manager who was at the front. He was very surprisingly confrontational. He kept on saying "you ordered a strawberry fill and that's what I gave you". He acknowledged that his labelling on his shelf was incorrect. I was merely ordering the donut which was incorrectly labelled as strawberry fill. Despite acknowledging that he messed up the labelling, he said that he would need to charge me for another donut. He then stormed off, turned his back to me, and proceeded to ignore me. He then started addressing customers in line that were after me. 2 seperate customers were equally baffled by his confrontational and rude behaviour, even though it was his fault for the improper labelling. 2 customers informed him that his labelling for the donut was wrong. I asked him "sir are you doing okay?" to which he quickly and angrily responded with "Yea I am! Are you doing okay??" My jaw was to the ground with shock. I cannot believe that he tried to blame me for his own labelling mistake. His level of hostility was shocking. I visit Tim Hortons on a daily basis, and I love their company. I have never encountered someone with such poor customer service skills at Tim Hortons. Tim's has always been a safe place to go to and I really hope that management are able to review this case and take necessary action to address the problematic behaviours.

If I could give zero stars I would. Worst experience I’ve ever had at a Tim Hortons, waited at the speaker for 5+ mins the both times I went within the same day. Customer service was horrendous, employees didn’t even speak to me either times at the window and were clearly super irritated I was even ordering there. There needs to be some serious reviews of their hires here. I couldn’t believe how horrible of an experience this was. They clearly hate their jobs and don’t care if they show it.

I’m a Tim Hortons employee at another location and this has got to be the WORST costumer service I’ve ever experienced in my life. Sabrina. At the window decided to full on put up a fight for how many pumps of vanilla go in what size. It’s whatever size. Small is 2 medium is 3 and so on and so forth. The training guide explains it so they clearly have not been trained well enough. This person has no respect whatsoever.