Pomodori Roast Beef & Pizzeria

Pomodori did a super fantastic job of catering my granddaughters 30th birthday! The consultation I had with them before hand helped me place my orders so I didn't over select, and the food was outstanding!!! Especially loved the roast beef sliders, zita,broccoli,and chicken Alfredo, and my favorite meatballs and rolls...and the freshest Caesar salad and great dressing with extra on the side!!! Delivery was on time and so professional!!!!Thanks

We have been eating at Pomodori for over 15 years. Our last several orders have not been the same quality, ever since the new owner took over. The staff also have been rude when we've called to politely let them know our orders have been wrong. When Peter N. owned the store, he never would have allowed his staff to speak to customers in such a disrespectful manner. And it is not just us; we have witnessed them being rude to other customers when their orders were incorrect as well. I understand that sometimes mistakes will happen, and we all need to be more flexible during the pandemic with short-staffing, supply chain issues, food substitutions by suppliers, and rising prices with decreasing portions. However, customer service is still so important. If I am paying over $30 for only a hot dog and two small side orders, and this is the third time in a row that our order has been incorrect to the point where we can't eat it, I think I deserve more than a "well, what do you want ME to do about it" rudely stated response when I politely call about a problem with my meal. Fortunately the Newburyport Pomodori's (which Peter N. still owns) is only a couple of minutes farther away from our home than the Ipswich location, and the staff, food quality, and value are still top-notch there. We will happily drive there instead from now on. I would rate Pomodori in Ipswich zero stars if that were possible.

We were on vacay on the north shore and our airbnb had a menu for this place. The weather was so bad memorial weekend, all of our planned events were cancelled so we decided to order from this place. I first called to verify a promotion they had on the menu for $.59/ per wings on sundays. We were told yes, so we ordered 50 wings (20 bbq, 20 plain and 10 buffalo) , large french fries and a large Italian sub. When i arrived to pick up my order, the young lady in the front was not welcoming or warm. My total was way off and then i was told the wings were $.75/per wing even tho they verified before i ordered. No problem, i proceeded to check my bag before leaving and realized there was 1 blue cheese in the packaging. I ask the young lady for 2 more blue cheese and her snappy response to me was " It's already in the bag" with such disrespect as if i didnt just spend almost $60. This infuriated me because I'm a customer not a charity! I must say the Italian sub was good but the wings were bland and lack flavor (even the one's that were sauced). I would never recommend or patronize this business ever!

We ordered several items by phone for pick up. When we arrived they said they don’t gave our order - said maybe we mistakenly called the other location . Showed them that we called this location from our cell phone. Then said they sent our order out for delivery to someone else and we could wait “5 minutes” fot delivery driver to return with our order. 10 minutes later still no order. The staff did not apologize, offer any options or anything and barely acknowledged us. We ended up leaving with no food. Won’t go back.