I was greeted by a very polite young man with exceptional customer service skills, who was very helpful and cheery. However, The young lady on the drinks station should definitely take a leaf out of the young man’s book as her attitude was disgusting. Scowl looks when asked if I wanted strawberry sauce on my frappe. No attention to time, my mothers flat white was luke warm once we were seated, Didn’t appreciate the attitude when we were nothing but polite back.
Great service by this team on a busy July Monday morning. A bit of a que and busy seating area. All staff showed willingness to serve quick and were polite and friendly.
We just had a lovely coffe there waiting on our fly. Place is very friendly and lots of space to sit.The staff is really helpful and friendly.
Lovely atmosphere before my flight. Really helpful staff who met my dietary needs and ensured my drink wasn’t mixed with others. Team Leader is a really friendly guy!
Thank you for your help well and love caffe atmosphere I will definitely pass your caffe again. Excellent services
Absolute delicious coffee frappe highly recommend. Staff were lovely and was served very quick considering how busy it was
Not bad for a cafe in airport very spacious
Came for a light bite before my flight and service and food was exceptional! The atmosphere was also lovely and the manager (Leanne) could not have been nicer to speak with!
amazing service the staff were so helpful and the food was delicious. Would highly recommend next time you visit Newcastle airport.
Served by Janan today! Amazing service! Lovely girl! Keep it up!
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