Heidi

Great place for a quick coffee and snack. We had 10 minutes to get on our bus so wherever we picked ,for coffee and a snack, had to be quick. We made it in and out of Heidi in about 3 minutes. There were other patrons there ahead of us as well. The coffee, cinnamon roll and Pan au Chocolat were delicious. Prices are fair, staff is friendly and dress is casual.

This story begins with me being on a school trip from the Czech republic to England. On our last day we visited Windsor and we had free time to walk around, i decided to get coffe and walked into here and ordered an iced Americano, i was previously in much distress and just overwhelmed because I'm autistic and i was on the verge on crying, i went to pay with card and then I saw that it declined. I panicked and I saw that the drink was already made, i basically tried again again but to no awail. Now i just wanna say in my country if this happened they would be very rude, but not these baristas. I started crying because of everything and the lady, her name was Victoria, said i can take the drink for free and that it was going to go either to me or the trash and she didn't want to waste it. I broke into tears over this. Victoria seemed from the get go as a very nice person, nice radiant smile, basically she smiled like the sun i would say. I sadly forgot the name of the male barista but I think it was like Tom? He was super nice too! Both of them patient, kind and they thankfully understood my horrible speaking English accent. I took the drink and didn't leave, i talked to my bank and in the end i payed it plus some coins i had given them because I felt horrible. So i just wanna say, whoevers employing these two, please give them a big promotion. I cried for hours later because of their kindness, i even hugged Victoria and i wish I had some sort of contact for them to just explain myself, oh well let's hope they'll find this. Thank you so much for your kindness, btw the coffee here is great!!( Yes I am ending such a story with that. Lmao) If you are Victoria or the other male barista ( Tom or I'm not sure) please contact me on IG!! @nikolthefleabag

Discovered this coffee shop on a Sunday early afternoon in mid December. There was a stream of people popping in and out but it wasn't that busy as well known coffee shop brands are. As there is very limited seating inside (too cold to seat outside at this time of year), most people just pop in to get their coffee on the go. Generally, it is a well presented clean place with a good choice of hot drinks and pastries, the latter look absolutely mouthwatering. Me and my partner, we had a hot drink each and a pastry, everything was delicious. The customer service was friendly. Will definitely visit again.

Generous generous generous! The best doughnut place I have ever been to - I recommend the chi chi. This place is so damn good that I kept the receipt and travelled specifically to have it again over 2 years later. I happily put my reputation on the line by telling everyone to come here and you won't be disappointed. Thought I ought to leave a review that reflects how much I adore this place and the service their staff gives - before I place a birthday order for x20 doughnuts 😍