Christian Dospil
This was my first order with the Canterbury location and I will not be back. We ordered the 2 pizzas, 2 sides, and a drink deal. The order took two hours and 20 minutes to be delivered. The driver gave us the wrong drink, and when I called the store and explained what happened, the person I talked to was short with me on the phone. Eventually they offered to refund us 10 pounds in exchange for coming to pick the drink back up. We hadn't opened it and agreed to this. However, they never sent someone to pick the drink back up. We were never refunded 10 pounds. The person over the phone lied to us just to get us to leave them alone. I cannot recommend this store to anyone. There are cheaper, quicker, and more customer focused pizza places you can order delivery from in Canterbury. Save your money, don't eat here. As for the food, the pizzas were good, but nothing special. The sides were delicious, I will admit, but it doesn't excuse the wait time or deception. I will never give them business again.
Yusuf
Whatever you do, even if it’s the last place to order at night. DONT DO IT. Ordered the Mediterranean pizza, came 2 hours after ordering it. It did not have the toppings that was supposed to come on a Mediterranean. It doesn’t stop there. They decided to put different toppings instead and let the pizza burn. When complaining they did not seem to care.
emma forshaw
I ordered through Just Eat. I made my order at midnight and was still waiting for delivery at 2:30. I had tried to call the restaurant repeatedly with no luck. I drove down to the restaurant and the guy told me his chef had messed up but they will remake it while I wait. The pizza and chicken was over cooked throughout and to the point of nearly burnt and the bbq ribs were poorly trimmed poorly sourced and I can truly say this is the worst takeaway I have bought in years a thorough waste of money! Entirely dissatisfied!
Hayley Galoin
I ordered 2 pizza with hotdog stuffed crust a coke and a Redbull. I waited 45mins for the status to change but remained on pending. Tried to call the restaurant a few times no answer. When they got here the bloke rang the door bell and in the notes I said don’t. My order was missing the redbull and my pizzas had no hotdog crust or any of the changes I made to them. If I could rate it 0 stars I would.
Kiran Dhanda
Delivery was at midnight, which is fine because I ordered late (it was on time) but the driver was literally screaming down the road at someone in his car and asked me to wait one minute with my food in his hand whilst he finished his conversation....
I had to ask him to go check for my 2nd can of Coke, he handed me Fanta and said that they ran out.
Order
Margarita pizza, had pepperoni inside
Brownies missing
Potato skins missing
Gave me 2 random boxes of what looked like frozen nuggets heated up.
Called the restaurant in case it was someone else's order. They claim they can't see my order on their system and asked me what I wanted them to do. I advised I would accept the pizza but didn't want the sides, I do want my brownies though and he said he couldn't help.
Not worth the money at all.
iJust ReviewStuff
These people are scammers, ordered at 7 on a Friday and recieved nothing. These people are a joke especially their pricing. Tried to call up the store over 10 times just to get cancelled call!!!! Awful customer service. Just go dominos or papa johns, it will be cheaper and quicker to deliver, trust me.
Edit - Food did not even turn up. These people are scammers. Trying to get my money back through Just Eat, such a long process when all you want is dinner.
Fiona Dunford
BEWARE - read on....
Tops Pizza have a web site to order food. DO NOT USE it takes your order and money but when you go to collect the food not only do they ignore you for at least 5 mins but then say there is no order.with them. They said the on line ordering was closed months ago.... WHY is this still operating then?
They did not offer to prepare the food and just walk off back to their cooking.
If you are unlucky to order on line you then have to contact DATMAN to get your money.back.
Very poor practice and no customer service at all.
Michael Cook
Accepted my order. Ignored all calls did not show up made me wait over an hour for no food. Don’t accept it if you’re not making it wasted my time and money
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